General Manager in St. Albans

My client is looking for a General Manager to oversee the running of a very busy leisure/ recreational centre.

Job Description;

• Actively engage with the Contract Manager and Regional Managers who will provide essential and specialist support to ensure the delivery of the desired outcomes
• Be fully engaged with all key stakeholders to ensure that the centre is operated to an excellent level
• Be genuinely committed to leading the centre to deliver excellent commercial and operational results through empowering colleagues to fulfil their potential
• Have exceptional people skills, a passion for fulfilling our mission, and an ability to achieve specific objectives in a multi-functional role
• Create and deliver the business plan ensuring the company and clients objectives are met
• Prepare budgets for the centre
• Manage the expenditure code for the site ensuring no unauthorised overspends
• Drive all income streams to ensure they are maximised and achieved whilst developing new streams into the business
• Manage the recruitment process, right to work, DBS and induction paperwork at the centre
• Achieve all key performance indicators
• Continuously improve the standards of the facility and services
• Ensure the site drives Health & Safety performance by ensuring all colleagues attend H&S training and complete all actions detailed in the H&S manual
• Maintain a safe and secure environment at all times at the centre
• Undertake regular reviews of all operational checks to ensure compliance
• Act as a keyholder for the centre
• Follow Emergency Action Plan procedures at site
• Ensure colleagues adhere to customer care standards and lead by example.
• Review customer feedback and enquiries via Single Customer Review (SCV) and ensure they are responded to within company standards and produce a monthly summary highlighting how service has been improved as a result
• Ensure comprehensive systems are in place to measure & review customer satisfaction
• Respond to comments in a positive manner and put systems in place to prevent re-occurrence where possible
• Undertake regular research of customers, the local community and competitors in order to improve the service offered
• Ensure administration and financial processes are efficient and effective
• Deliver a customer experience that generates customer compliments
• Complete online induction and any other online training required for your role
• Coach and develop colleagues to facilitate their promotion
• Complete mentoring and review sessions with your team
• Undertake a regular review with your line manager
• Manage performance and where necessary discipline colleagues
• Manage the recruitment process ensuring the best possible colleagues are employed and processes followed including DBS checks, issuing contracts and completing inductions and relevant training modules for their role
• Attend meetings as required
• Undertake training as required

You must be able to work shifts and every other weekend.