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- Tasks: Lead client accounts and ensure top-notch service delivery across multiple sites.
- Company: Alba Facilities Services, a leading independent facilities provider in Glasgow.
- Benefits: Enjoy a 4-day work week, competitive salary, and generous holiday allowance.
- Other info: We value diversity and offer excellent career growth opportunities.
- Why this job: Join a dynamic team and make a real impact in facilities management.
- Qualifications: Experience in account management within facilities services and strong communication skills.
The predicted salary is between 36000 - 60000 £ per year.
Alba Facilities Services Ltd has a rare and exciting opportunity to join our existing Account Manager team based in Glasgow. Alba FS has been successfully delivering solutions to our commercial building and property clients since 2003. We are an independent facilities services provider that is a specialist in delivering mechanical & electrical, building fabric and project services to a wide range of customers across both private and public sectors.
Due to continued growth, having recently gained some new, prestigious contracts, we are seeking an experienced Account Manager to support our multi-site operations. Reporting to the Operations Director, you will have a Facilities Management background with some technical knowledge e.g. commercial gas, f-gas, electrical. You will hold overall accountability for the successful delivery of our contracts; you will have responsibility for service delivery and P&L of contracts; you will liaise with clients and operational teams to provide an exceptional service level in all areas; you will have a technical understanding whilst driving a culture of excellence, openness and continuous improvement. Equally important is your ability to demonstrate positive leadership behaviours.
At Alba we recognise that people are our number one asset and employee wellbeing is important to us - our philosophy is that happy people outside of work make happy, productive people at work. That’s why we offer a 4 day working week; the successful candidate will receive a salary equivalent to working 5 days (40 hours) in return for working 4 days (34 hours) per week.
At Alba it’s not just what you do that’s important - how you go about achieving results is equally important. If you thrive in a fast paced environment, you are passionate about people and are highly motivated to drive and deliver excellent customer service in line with our Company Values, this could be the job for you.
Key Responsibilities:- Main point of contact for specific contracts
- Generate and oversee larger project plans, tenders, quotes with realistic timelines and profit margins
- Maintain and grow relationships with existing customer base with a view to customer retention and exploring opportunities for growth
- Build, maintain and improve positive supplier and sub-contractor relationships
- Achieve agreed contract profit margins
- Support a strong health and safety culture
- Support a culture of continuous improvement
- Proven management experience in a similar role within an FM environment is essential, multi-site preferred
- Technical background highly desirable e.g. commercial gas, f-gas or electrical bias
- Excellent communication and interpersonal skills
- Previous budgetary control experience
- Demonstrable organisational skills
- Strong interpersonal and customer relationship skills
- Self-motivated and result oriented
- Full UK driving licence
- 4 day working week (34 hours per week, salary based on 40 hours per week)
- Employer pension
- 6.6 weeks holiday (including bank holidays)
- Life assurance (x2 salary after 1 year)
- Private Health Insurance
- Company sick pay
- Employee Assistance Programme
- Cycle to Work scheme
- Company car
- Flexible working considered
At Alba we are committed to fostering a diverse and inclusive environment where everyone can thrive, valuing individuality and ensuring equal opportunities for all. We are proud to be a Living Wage and Living Hours employer with a Silver Investors in People rating.
Account Manager in Glasgow employer: ALBA Facilities Services Ltd
Contact Detail:
ALBA Facilities Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager in Glasgow
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management sector and let them know you're on the lookout for an Account Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching Alba Facilities Services Ltd thoroughly. Understand their values, recent projects, and what makes them tick. This way, you can tailor your responses to show how you align with their culture and goals.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience in facilities management and technical knowledge can benefit Alba. Highlight specific examples of how you've driven customer satisfaction and improved service delivery in past roles.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the team at Alba and are keen to be part of their exciting journey.
We think you need these skills to ace Account Manager in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Account Manager role. Highlight your experience in facilities management and any technical knowledge you have, like commercial gas or electrical skills. We want to see how your background aligns with what we do at Alba!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for customer service and your ability to drive results. Don’t forget to mention how you can contribute to our culture of excellence and continuous improvement.
Showcase Your Leadership Skills: As an Account Manager, leadership is key. In your application, share examples of how you've led teams or projects successfully. We love to see candidates who can inspire others and foster positive relationships!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows you’re keen on joining the Alba team!
How to prepare for a job interview at ALBA Facilities Services Ltd
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to facilities management, especially in areas like commercial gas and electrical systems. Being able to discuss these topics confidently will show that you’re not just a people person but also technically savvy.
✨Showcase Your Leadership Skills
Prepare examples of how you've demonstrated positive leadership behaviours in previous roles. Think about times when you’ve motivated a team or driven a culture of excellence. This is key for the Account Manager role, so have those stories ready!
✨Understand Their Values
Familiarise yourself with Alba's company values and philosophy regarding employee wellbeing. Be ready to discuss how your personal values align with theirs, especially around creating a happy and productive work environment.
✨Prepare Questions
Have a few thoughtful questions prepared to ask at the end of the interview. This could be about their approach to customer service or how they support continuous improvement. It shows you're genuinely interested in the role and the company.