At a Glance
- Tasks: Diagnose and resolve technical issues while supporting critical systems and users.
- Company: Join a leading firm in quantitative finance with a focus on innovation.
- Benefits: Competitive pay, annual bonus, 30 days leave, and a fun work environment.
- Other info: Enjoy mentorship opportunities and a supportive culture in a fast-paced setting.
- Why this job: Be part of a dynamic team tackling complex tech challenges and growing your skills.
- Qualifications: 2+ years in IT support, strong problem-solving skills, and a passion for technology.
The predicted salary is between 30000 - 40000 £ per year.
We tackle the most complex problems in quantitative finance, by bringing scientific clarity to financial complexity. From our London HQ, we unite world‑class researchers and engineers in an environment that values deep exploration and methodical execution – because the best ideas take time to evolve. Together we’re building a world‑class platform to amplify our teams’ most powerful ideas.
As part of our Technical Support team you’ll diagnose, resolve and prevent technical issues across the firm, helping maintain reliable systems and minimise disruption. From day one you will work hands‑on with a wide range of technologies taking ownership of system monitoring, responding to alerts, supporting critical infrastructure and assisting users with technical issues. This is an excellent opportunity to develop into a specialist IT systems role. You will work closely with senior team members who will support you with troubleshooting, training and project work. As part of the team, you will also take part in a shared on‑call rota, typically covering one week in every nine, to help maintain support for critical systems outside of core hours. Throughout the role, there will be regular opportunities for learning, mentorship and professional development.
Responsibilities- Monitoring and maintaining in‑house systems across Windows environments with some exposure to Linux
- Managing user access and authorisation using Active Directory and Azure Active Directory
- Supporting Microsoft Exchange, Office and Outlook, including troubleshooting and user support
- Supporting an Omnissa Horizon environment and managing mobile devices across corporate and BYOD devices
- Managing software installations and upgrades using tools such as System Centre Configuration Manager
- Performing hardware diagnostics, repair and replacement of laptops
- Troubleshooting networking and connectivity issues across workstations and servers
- Enrolling and managing FIDO security tokens, such as biometric USB devices, to support multi‑factor authentication
- Automating administrative tasks using PowerShell and Jenkins
- Coordinating the onboarding of new employees, ensuring systems are configured, updated and compliant
- Prioritising support tickets using Jira, ensuring accurate documentation and communication throughout the ticket lifecycle
- A bright, motivated attitude with a passion for technology
- At least two years’ experience in an IT support or service desk role
- Enthusiastic about using technology and creative thinking to solve complex problems
- Highly organised, proactive and a collaborative team player
- Keen to learn and grow within a fast‑paced technical environment
- Strong customer service and communication skills, with a methodical approach to troubleshooting
- Strong academic background, with a 2:1 degree or above and strong A‑levels or equivalent
- Highly competitive compensation plus annual discretionary bonus
- Lunch provided (via Just Eat for Business) and dedicated barista bar
- 30 days’ annual leave
- 9% company pension contributions
- Informal dress code and excellent work/life balance
- Comprehensive healthcare and life assurance
- Cycle‑to‑work scheme
- Monthly company events
G‑Research is committed to cultivating and preserving an inclusive work environment. We place great value on diversity of experience and opinions and want to ensure that applicants receive a recruitment experience that enables them to perform at their best. If you have a disability or special need that requires accommodation please let us know in the relevant section.
Technical Support Analyst employer: Alastair LLP
At G-Research, we pride ourselves on being an exceptional employer, offering a dynamic work environment in the heart of London where innovation thrives. Our commitment to employee growth is evident through hands-on training, mentorship from senior team members, and regular opportunities for professional development. With competitive compensation, generous benefits, and a focus on work/life balance, we create a supportive culture that values diversity and encourages our team to tackle complex challenges in quantitative finance.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Analyst
✨Tip Number 1
Get to know the company inside out! Research their tech stack, recent projects, and company culture. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for hands-on assessments! Since this role involves troubleshooting and technical support, practice common scenarios you might face. Being able to demonstrate your problem-solving skills in real-time can really set you apart.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining our team.
We think you need these skills to ace Technical Support Analyst
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Technical Support Analyst role. Highlight your IT support experience, especially with Windows and Linux systems, and any relevant tools like Active Directory or PowerShell.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about technology and how you approach problem-solving. Share specific examples of how you've tackled technical issues in the past to show us your methodical approach.
Show Off Your Communication Skills:Since this role involves supporting users and collaborating with team members, make sure your application showcases your strong communication skills. Use clear and concise language to demonstrate your ability to explain complex concepts simply.
Apply Through Our Website:We encourage you to apply directly through our website. This way, we can ensure your application gets the attention it deserves, and you can easily keep track of your application status!
How to prepare for a job interview at Alastair LLP
✨Know Your Tech Inside Out
Make sure you brush up on the technologies mentioned in the job description, like Windows environments, Active Directory, and PowerShell. Being able to discuss your hands-on experience with these tools will show that you're not just familiar but also capable of tackling the technical challenges head-on.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've diagnosed and resolved technical issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your creative thinking and methodical approach to troubleshooting.
✨Demonstrate Your Team Spirit
Since this role involves collaboration with senior team members and participation in a shared on-call rota, be ready to discuss how you work well in a team. Share experiences where you've supported colleagues or contributed to group projects, emphasising your proactive and organised nature.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the company. Inquire about the team's current challenges, opportunities for professional development, or how they foster an inclusive work environment. This not only demonstrates your enthusiasm but also helps you gauge if the company is the right fit for you.
