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- Tasks: Be the first point of contact for clients and manage helpdesk operations.
- Company: Join a leading Total Facilities Management provider with a supportive culture.
- Benefits: Competitive salary, 25 days holiday, training, and team socials.
- Why this job: Gain valuable experience in customer service and facilities management while making a difference.
- Qualifications: Customer service skills and a proactive attitude are essential; no FM experience needed.
- Other info: Enjoy a collaborative environment with opportunities for growth and recognition.
Location: St Albans
Salary: c£30,000 + 25 days holiday
Sector: Total Facilities Management (TFM) | Customer Service | Administration
About the Company
Join a leading Total Facilities Management (TFM) service provider operating nationwide. Our client portfolio spans multiple sectors, including blue-chip organisations, delivering exceptional hard and soft FM services across the UK.
The Role
We are seeking a Helpdesk & Contract Support Administrator to join a collaborative team in St Albans. This is a fast-paced, customer-focused role combining helpdesk coordination and contract support administration.
Key Responsibilities:
- Act as the first point of contact for incoming calls and client queries.
- Allocate jobs to engineers and update the CAFM system (IFM).
- Raise and validate Purchase Orders (POs).
- Ensure accuracy of job details and documentation.
- Gain exposure to finance processes (training provided).
- Support the wider team with operational tasks.
What We Offer
- Collaborative team culture – everyone supports each other.
- Regular training and development (finance & operations).
- Monthly team socials and quarterly back-to-basics training.
- Mentoring and site visits to understand FM operations.
- A manager who values recognition and rewards success.
About You
We’re looking for someone with:
- Customer service experience and strong communication skills.
- Good IT and computer literacy.
- A proactive, enthusiastic personality with a natural curiosity.
- Ability to represent the business professionally in client-facing situations.
- Previous FM experience is not required – training is provided!
Keywords Facilities Management, FM, Total Facilities Management, Helpdesk, Contract Support, Administrator, CAFM, IFM, Purchase Orders, Customer Service, Client Liaison, Office Support, St Albans Jobs, Administration Jobs, Building Services, Engineering Support, Blue Chip Clients, Hard Services, Soft Services
Helpdesk & Contract Support Administrator employer: Alaska Black
Contact Detail:
Alaska Black Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk & Contract Support Administrator
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent projects. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Prepare some questions to ask during the interview. This shows you're engaged and eager to learn more about the role and the team. Think about what you want to know regarding their training and development opportunities!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. Plus, it shows your enthusiasm for the position and keeps you on their radar.
We think you need these skills to ace Helpdesk & Contract Support Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant IT skills to show us you’re a great fit for the Helpdesk & Contract Support Administrator role.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Let us know why you want to join our collaborative team and how your proactive personality can contribute to our success.
Show Off Your Communication Skills: Since this role involves being the first point of contact for clients, make sure your written application showcases your strong communication skills. Keep it clear, concise, and professional – we want to see how you represent yourself!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates about the process. We can’t wait to hear from you!
How to prepare for a job interview at Alaska Black
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with terms like CAFM and Purchase Orders, as well as the key responsibilities. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is customer-focused, prepare examples of how you've successfully handled client queries or resolved issues in the past. Highlight your communication skills and how you can represent the company professionally in client-facing situations.
✨Be Ready to Discuss Teamwork
This position emphasises a collaborative team culture. Think of instances where you've worked effectively within a team, supported colleagues, or contributed to a positive work environment. This will show that you fit well with their team-oriented approach.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company culture, training opportunities, or the specific challenges the team faces. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
