The Company: A UK-based FM company delivering 24/7/365 maintenance services throughout the UK, supported by our regional office network. We deliver engineering excellence across a wide range of buildings, including hospitality venues, retail, healthcare, educational establishments, government buildings, and commercial properties.
The Role
Due to continued growth, we are looking to recruit a Contract Support / Helpdesk Administrators to support and work out of the Solihull office.
This is a fast-paced, client-facing role requiring strong organisation, communication, and problem-solving skills.
You will act as a key point of contact between clients, engineers, and subcontractors, ensuring reactive maintenance works are logged, managed, and closed out efficiently.
Key Responsibilities
- Logging and allocating reactive call-outs on the CAFM system.
- Updating clients with engineer ETAs
- Managing and updating client portals
- Raising and upgrading quotations
- Allocating subcontractors and ordering materials (with support from the Contracts Manager where required)
- Handling reactive client enquiries
- Reviewing works completed daily and actioning follow-ups
- Logging and tracking related subcontractor quotations
- Monitoring and reviewing all open jobs to ensure timely completion
- Completing job close-down processes
- Raising and processing invoices
- Signing off reactive purchase orders
- Assisting contractor support with PPM paperwork processing
Requirements
- Previous experience in a helpdesk, contract administration, or facilities / M&E environment
- Experience of using a CAFM systemStrong organisational and multitasking skills
- Excellent communication and client-facing ability
- Proficient with systems and client portals
- Ability to work under pressure and prioritise workloads effectively
Salary & Benefits
- Salary: £28,000 to £32,000 (depending on experience)
- 40 hour week - Monday to Friday
- 23 days holiday plus bank holidays
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Helpdesk /Contract Support in Cheswick Green employer: Alaska Black Limited.
Join a leading food manufacturing business in West Yorkshire / North Yorkshire as a Multi-Skilled Engineer, where you will benefit from a competitive hourly rate of £21.26 and an excellent benefits package. The company fosters a collaborative work culture that prioritises employee growth, offering opportunities to enhance your engineering skills while working with modern automated equipment in a fast-paced environment. With a commitment to continuous improvement and a strong focus on health and safety, this role provides a meaningful and rewarding career path for skilled engineers.
