Contract Manager

Alarm Communications Limited are a leading team of fire protection, commercial security and building management systems specialists, with our Head Office located in Surrey. Our client base is predominantly built of prestigious buildings and landmarks, such as high-end hotels and educational establishments.

As a Contract Manager, you are responsible for overseeing one of our Key Account Divisions, managing a portfolio of high-profile commercial properties across sectors such as General Commercial, Education, Healthcare, Hospitality, Heritage, and Leisure. You are highly organized, detail-oriented, and possess excellent communication skills, with a strong technical background in the Fire and Security industry, particularly in managing large and complex systems.

You will manage and lead your team of Senior Engineers, Engineers, and Apprentices, providing guidance, support, and development opportunities. You will ensure the successful delivery of services to your key accounts, maintain high standards of technical excellence, and act as the main point of contact for clients, ensuring their expectations are consistently met and exceeded. You will also play a critical role in coordinating resources, planning work programs, and driving continuous improvement across your contracts, ensuring efficiency, compliance, and operational excellence at every level.

• Serve as the primary point of contact for your key clients, building strong, trusted relationships and ensuring client satisfaction.
• Lead account management activities, liaising with clients to develop a sustainable pipeline of works.
• Advise clients on future operational and capital expenditure, assist with budget planning, and produce technical upgrade strategies.
• Oversee sales and estimation activities, preparing accurate quotations for works onsite and developing detailed site knowledge to enable rapid, consistent, and precise pricing.
• Support the Service Manager in maintaining service excellence, reviewing new service contracts or renewals, and ensuring all service levels and KPIs are consistently met or exceeded.
• Ensure all remedial actions and corrective works are completed promptly and to a high standard for your clients.
• Manage the planning and delivery of minor and small-scale works across your sites, coordinating closely with your Senior Engineer and allocated Service Coordinator.
• Collaborate with Project or Division Managers to deliver larger-scale installation projects, acting as the client liaison to ensure all site-specific standards and expectations are achieved.
• Maintain financial oversight, completing monthly works reviews, and ensuring all invoicing, progress claims, and applications are submitted accurately and on schedule.
• Take full responsibility for SHEQ (Safety, Health, Environment, and Quality) within your team, approving risk assessments and method statements, and conducting technical audits on Engineers.
• Lead and manage your Engineering team, including apprentices, supporting ongoing professional development and completing staff appraisals every six months.
• Scale the team in line with business growth plans, fostering a culture of continuous improvement, internal progression, and a growth mindset within the Engineering and Management teams.

We are looking for candidates who offer:

• Strong technical or engineering background, or demonstrable experience within the Fire and Security industry.
• Experience with large-scale, networked commercial applications, including IP networks and integrated graphical solutions.
• Ability to coordinate effectively with in-house teams and approved contractors to deliver a wide range of works across multiple disciplines to the highest standards.
• Excellent communication skills, highly organised, with a meticulous eye for detail and the ability to work effectively within a collaborative team environment.
• Commercially and financially astute, with strong numerical skills and the ability to make informed business decisions.

The role involves a balanced mix of office-based work and on-site visits across London and the surrounding counties, with some flexibility for home working.

At Alarm Communications we recognise the importance of fairly rewarding our employees. We go above and beyond with our remuneration packages that not only meet the needs of a challenging economic climate, but we offer packages, benefits and incentives to support the broader needs of our people making their everyday lives and futures more comfortable.

• Competitive salary package with a company car.
• Access to industry-leading training and professional development opportunities.
• Performance-based company bonus.
• Pension scheme and life assurance cover of 4x salary.
• Generous holiday allowance of 25 days plus bank holidays.
• Paid Candidate Referral Scheme – up to £1,000 per referral, unlimited referrals.
• Mental Health & Well-being Scheme.
• Employee Recognition Scheme.

We are a small, regionally focused business which gifts our clients a bespoke and reactive service with undivided attention & dedication. However, we have the luxury and benefit of being part of a wider group of businesses within the Fire Protection, Security & Building Management Systems industry, allowing us to share best-practice, learning & development academies, Human Resource specialists and knowledge for constant improvement across the critical service industry.

We strive to create a diverse, inclusive environment to encourage all our employees to be themselves. We celebrate what makes us unique and believe that adopting a culture of inclusion helps us to best serve our customers. We are committed to supporting equal opportunities, please inform us if you require any reasonable adjustments to enable you to participate in the recruitment process.

Regrettably, we are unable to offer Right to Work Sponsorship. If you do not currently have the Right to Work in the UK or will need additional support to extend your current Right to Work status, your application cannot be considered.