At a Glance
- Tasks: Provide top-notch IT support and assist users in a dynamic office environment.
- Company: Join a vibrant team in a leading tech company based in London.
- Benefits: Competitive salary, flexible working hours, and opportunities for growth.
- Other info: Exciting work culture with a focus on learning and development.
- Why this job: Be the go-to person for tech support and make a real difference every day.
- Qualifications: Tech-savvy with a positive attitude and a passion for helping others.
The predicted salary is between 30000 - 40000 £ per year.
Job Description
We are seeking a proactive Junior IT Support Specialist to serve as one of the primary IT support contacts for our London and Dublin operations, with occasional visits to the Dublin office as required.
This role will act as a crucial extension of our technical team based in Madrid, focusing on end‑user support.
This position will be based in our London office, which comprises around 100 employees.
Reporting to the senior member of the team, the individual will operate in a dynamic environment with varying occupancy levels and diverse technical support needs.
- Technical Environment
- Hardware: Printers (Canon\Konica), Lenovo and Dell
- Other: Cisco video‑conferencing equipment
Key Responsibilities
- On‑Site Support: Deliver daily IT support to users based in the office.
- Technical Assistance: Provide 1st and 2nd line support for desktop and business applications.
- Ticket Management: Manage and resolve IT support tickets through the ticketing system.
- Remote Support: Assist users working off‑site with remote troubleshooting and support.
- User Administration: Prepare and administer new user accounts and access.
- Networking: Perform basic on‑site networking tasks.
The ideal candidate will be more than just technically adept.
We are looking for a "positive force of nature" — someone who is eager to learn, willing to go the extra mile, and takes pride in delivering exceptional IT support.
A genuine positive outlook and the ability to deliver high‑quality service with a smile are essential attributes for this role.
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Junior IT Analyst Support Specialist (London, UK) employer: Alantra
Alantra is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration within the rapidly evolving digital infrastructure sector. Located in the heart of London, employees benefit from unparalleled networking opportunities, professional development programmes, and a commitment to work-life balance, making it an ideal place for those seeking meaningful and rewarding careers in financial services.
