DevOps Engineer - London

Alana is building the next generation of AI technology to help businesses create more human, intelligent, and personalised customer interactions. We are a company that thrives on real‐world collaboration, headquartered in London with expanding teams in New York and Miami. Our workplace is built on five guiding principles that shape our actions and relationships: Trust, Customer Commitment, Craft, Momentum, and Community. These are not slogans but expectations we live by every day.

What You'll Be Doing

• Shape the future of AI‐powered platforms. We see AI agent development as a major leap forward in how software is built and used. You'll be at the forefront, designing the tools and infrastructure to power this evolution.
• Build for scale and resilience. As our client base grows rapidly, your work will help ensure our systems can meet demand without compromising quality. This includes improving infrastructure, streamlining engineering practices, and building tools that support rapid development.
• Protect the foundation of reliability. We serve businesses that rely on our platform to interact with their own customers. Maintaining performance, uptime, and security is essential to earning and keeping their trust.

What You Should Bring

As a DevOps Engineer at Alana, you'll be the backbone of our engineering team – designing, maintaining, and scaling the infrastructure that keeps our AI systems secure, reliable, and fast. You'll partner with AI researchers, product engineers, and data teams to deliver high‐performing systems that evolve rapidly and safely. Your work might include:

• Designing and maintaining CI/CD pipelines for rapid, reliable deployment
• Building observability into systems through metrics, logging, and alerting
• Scaling cloud infrastructure to support high‐throughput AI workloads
• Implementing automation and IaC (Infrastructure as Code) practices
• Improving reliability, resilience, and security across distributed systems
• Supporting developers with tools and environments that accelerate iteration

Requirements

• 4+ years of experience managing production‐grade infrastructure
• Expertise with AWS
• Proficiency with Docker, Kubernetes, and Terraform (or similar)
• Strong CI/CD experience with GitHub Actions, CircleCI, or similar
• Understanding of observability tools (Prometheus, Grafana, Datadog, etc.)
• A proactive, problem‐solving mindset and a passion for operational excellence.

Extra Credit

• Experience supporting ML or AI‐driven systems
• Familiarity with backend services written in Go and Python
• Comfort with data infrastructure or event‐driven systems
• Interest in developer experience, automation, and performance optimization
• Experience mentoring or leading DevOps projects.

Our Principles

• Trust: We earn confidence through consistent delivery, thoughtful collaboration, and transparent communication. That extends to the way we build our systems and support one another.
• Customer Commitment: We prioritise outcomes for our customers. Everyone on our team engages with users to understand their needs and solve real problems. If something goes wrong, we respond without delay.
• Craft: We care deeply about quality and polish. Whether it is writing clean code, shaping a feature, or refining a user experience, we take pride in delivering thoughtful, refined work.
• Momentum: We act quickly and with purpose. We aim high and hold ourselves accountable. Mistakes happen, but we handle them directly and use them as fuel to get better.
• Family: We support each other both professionally and personally. We are committed to being a place where focused work and personal wellbeing go hand in hand.
• Inclusion Matters: We believe that innovation thrives in a workplace where a range of backgrounds and perspectives are welcomed and respected. Our commitment to inclusion is not just policy, it is part of our identity.

Even if your experience doesn't match every line in this description, we encourage you to apply. Alana is proud to be an equal opportunity employer. We evaluate all candidates fairly, regardless of race, gender, age, disability, orientation, background, or identity. We'd love to hear from you. If this role excites you, even if your experience doesn't tick every box – we encourage you to reach out. We care more about your potential, drive, and alignment with our values than a perfect resume. Come build with us.