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- Tasks: Provide top-notch customer support via phone, email, and chat while building strong relationships.
- Company: Join Alamy, a leading stock photo and video library with a collaborative culture.
- Benefits: Enjoy 5 weeks holiday, life assurance, enhanced parental leave, and training opportunities.
- Why this job: Kickstart your career in the creative media world with hands-on experience and growth potential.
- Qualifications: Strong communication skills and a customer-focused attitude are essential; previous experience is a plus.
- Other info: Dynamic environment with a commitment to inclusivity and personal development.
The predicted salary is between 28800 - 43200 £ per year.
We’re Alamy, home to the world’s most diverse stock photo and video library. With over 430 million images and clips, we showcase the work of individual photographers, picture agencies, and archives from every corner of the globe. During your training period, you’ll be based at our office in Oxfordshire. Once training is complete, you’ll have the option to work on a hybrid basis, splitting your time between home and the office. Our core values are Collaboration, Integrity, Innovation, and Ambition. We encourage everyone to bring these to life in their daily work. We’re committed to creating an inclusive workplace. If you need any adjustments during the recruitment process, please let us know—we’re happy to support you.
About the role. This is an exciting opportunity to join our Customer Support Team. Be part of a dynamic, collaborative environment where every idea truly matters. Your role will be crucial to Alamy’s success, and as the company continues to evolve, your contributions will play a key part in driving our growth. This is an 8-month fixed-term position, working core shifts between 8:00am and 8:15pm, with occasional flexibility required for evening shifts up to 11:00pm. Joining Alamy as an entry-level professional is a fantastic chance for those with no prior industry experience to launch an exciting career in the creative world of media and photography. You’ll serve as the vital first point of contact for our customers, responding to queries via email, live chat, and phone. You’ll also build valuable experience handling enquiries related to copyright, intellectual property, and privacy rights.
What you’ll be doing:
- Providing high-quality customer support via phone, email, and online chat, ensuring a positive and professional experience.
- Confidently negotiating licensing prices with a customer-first approach, applying discounts responsibly and in line with business guidelines.
- Working closely with Contributors and the Content team to manage release enquiries and supporting the sales process.
- Supporting customers with queries relating to pricing, image downloads, copyright, and image quality.
- Maintaining accurate customer records within CRM and Salesforce.
- Efficiently issuing invoices and credit notes and raising credit limits where appropriate.
- Handling customer complaints professionally, escalating issues to management when required.
- Using standard response templates effectively while actively suggesting improvements and creative enhancements.
- Building strong relationships with regular customers and supporting the onboarding and training of new team members.
About you. To be successful in this role, you’ll be highly organised, confident and motivated when interacting with customers. Previous customer service or transferrable skills are essential as are excellent written, verbal communication skills and meeting deadlines. MS Office applications like Word and Excel are required and Salesforce is desirable.
What we offer:
- 5 weeks holiday plus 8 public holidays (pro-rated for part time employees)
- Life assurance (4x salary)
- Enhanced parental leave
- Wellbeing and volunteering day annually
- Company Pension
- On-site parking
Training & Development. Alamy run a 2-week training plan, where you will be immersed into the world of stock photography. You will be shown how to navigate our customer service tools, as well as learn the industry language and how we apply this to our wide range of customers. From there, you will be able to hone your skills and hopefully develop further within the business.
Customer Service Executive (Fixed Term) in Abingdon employer: Alamy
Contact Detail:
Alamy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive (Fixed Term) in Abingdon
✨Tip Number 1
Get to know Alamy and its values! Before your interview, dive into their website and social media. Understanding their core values like Collaboration and Innovation will help you connect with the team and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Since you'll be the first point of contact for customers, think about common queries and how you'd handle them. Role-playing with a friend can help you feel more confident and prepared.
✨Tip Number 3
Show off your organisational skills! During the interview, share examples of how you've managed tasks or projects in the past. This will demonstrate that you're ready to handle customer records and support the team effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and keen to join the Alamy family. Don’t miss out on this fantastic opportunity!
We think you need these skills to ace Customer Service Executive (Fixed Term) in Abingdon
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of creativity and a friendly tone can make your application stand out.
Tailor Your Application: Make sure to tailor your application to the role. Highlight your customer service experience and any relevant skills that align with our core values of Collaboration, Integrity, Innovation, and Ambition. This shows us you’re genuinely interested!
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon unless it’s relevant. We appreciate well-structured applications that are easy to read and understand.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Alamy
✨Know Your Stuff
Before the interview, take some time to research Alamy and its core values: Collaboration, Integrity, Innovation, and Ambition. Familiarise yourself with their stock photo and video library, and think about how you can contribute to their mission. This will show your genuine interest in the company and help you stand out.
✨Practice Makes Perfect
Since you'll be dealing with customer queries, practice common customer service scenarios. Think about how you would handle complaints or negotiate pricing. Role-playing with a friend can help you feel more confident and articulate during the actual interview.
✨Show Off Your Skills
Highlight any previous customer service experience or transferable skills you have. Be ready to discuss specific examples of how you've successfully resolved issues or improved customer satisfaction. This will demonstrate your ability to thrive in a dynamic environment like Alamy's.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of your interview. Inquire about the training process, team dynamics, or how success is measured in the Customer Support Team. This shows that you're engaged and eager to learn more about the role and the company culture.
