Director of TPA, London Markets

Alacrity Solutions is a full end-to-end provider delivering streamlined insurance claims, repair, and recovery solutions. As one of the largest independent providers of insurance claims services in North America, we provide property, auto, heavy equipment, and casualty claims management services. Our staffing capabilities, temporary housing services, managed repair network, and subrogation services support a fully integrated solution for all your needs from first notice of loss through the completion of repairs.

Reporting to the VP of TPA, the Director of TPA, London Markets is responsible for expanding and strengthening Alacrity’s Third-Party Administration (TPA) presence within the London Insurance Market. This role requires a strategic leader with deep expertise in London market operations, carrier and broker relationships, and cross-border claims management. The Director will advance and promote relationships with key stakeholders, positioning Alacrity as a premier service provider for London-based syndicates, MGAs, reinsurers, and insurers seeking U.S. claims administration solutions.

• Market Expansion & Business Development: Develop and execute a strategy to grow Alacrity’s TPA services within Lloyd’s and the London market. Identify opportunities to align U.S.-based TPA services with the needs of London-based carriers, MGAs, and syndicates. Build and maintain strong relationships with underwriters, brokers, reinsurers, and claims executives in the London market. Act as a key point of contact for fronting carriers and capacity providers interested in expanding their U.S. operations.
• Relationship Management & Client Engagement: Establish Alacrity as a trusted and go-to partner for London-based insurers needing U.S. claims administration, or any other service our divisions can offer. Develop and deliver presentations, proposals, and service demonstrations to potential partners. Represent Alacrity at industry events and client meetings to enhance visibility. Regularly meet with current and prospective clients to review performance metrics, SLAs, and key account strategies.
• Operational & Strategic Leadership: Work closely with Alacrity’s TPA leadership in the U.S. to ensure seamless integration of London market accounts. Guide the development of compliance and regulatory strategies for London market clients operating in the U.S. Stay updated on Lloyd’s compliance standards, market trends, and regulatory requirements impacting claims administration.

• Deep understanding of the Lloyd’s of London and London Market ecosystem (syndicates, MGAs, brokers, fronting carriers).
• Proven track record in relationship-building, networking, and client management within the London insurance space.
• Strong business development skills with a focus on launching new market initiatives.
• Strategic thinker with the ability to translate market needs into business opportunities.
• Excellent presentation and communication skills, capable of engaging with C-suite executives and senior market stakeholders.
• Knowledge of U.S. claims handling processes and regulatory requirements is a plus.
• Credibility, ethical, full disclosure, and clean financial history.
• Ability to maintain privacy and confidentiality.
• Conscientious about timeliness of assignments and quality of work product.
• Possess exceptional written and verbal communication skills, including ability to articulate recommendations in a concise and timely manner.
• Able to handle multiple tasks and maintain control and order over same.
• Exceptional work ethic.
• Demonstrated ability to communicate clearly and efficiently in verbal and written form.
• Excellent judgement and strong multitasking abilities.
• Must be results-oriented and demonstrate strategic thinking, innovation, flexibility in dealing with changing and ambiguous situations.
• Decisive and exercises good judgment under pressure.
• Excellent communication and customer-service skills.
• Proactive problem-solver who can research answers and resources to complete complex tasks with little assistance.

This role is based in the United Kingdom, with an expectation that the successful candidate will be available to work and attend meetings in the City of London on a regular basis throughout the week. While some flexibility for remote work may be available, this position requires frequent in-person engagement with Lloyd’s market participants, brokers, syndicates, and other key stakeholders. The ability to be physically present in London for client meetings, industry events, and business development opportunities is essential to the role’s success.

The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close, distance and peripheral vision, depth perception and the ability to adjust focus. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk and use hands to handle or feel. Ability to read, analyze, and interpret financial reports, and legal documents, respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to work with mathematical concepts such as probability and statistical inference and apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Ability to define problems, collect data, establish facts, draw valid conclusions, interpret technical instructions in mathematical form and deal with abstract and concrete variables.

Ability to travel 10% of time. This position will require the individual to work in the City of London. Travel may be to industry conferences.

Minimum 10 years of experience in the London insurance market (preferably within claims, underwriting, London markets service provider or broking). Proven leadership experience in business development, client relations, or strategic growth roles.

Strong network within the London Market insurance community.

Must be legally authorized to work in the UK.

Alacrity is an equal opportunity employer and is committed to providing employees with a work environment free of discrimination and harassment. All decisions pertaining to an employee’s employment are made without regard to race, color, religion, sex (including sexual orientation, pregnancy, childbirth), gender, gender identity or expression, age, national origin, ancestry, physical or mental disability, medical condition, reproductive health decisions, veteran’s status, genetic information, creed, marital status, disability, citizenship status, or any other characteristic protected by applicable law. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, and training. Alacrity Solutions makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.