Premier Relationship Officer

Welcome to AlRayan Bank UK, the most successful Sharia compliant bank in the United Kingdom.

AlRayan Bank UK is an extraordinary and flourishing institution that celebrates diversity and values ethics. As a prominent member of the AlRayan Bank Group – formerly Masraf Al Rayan, and one of the largest banks in Qatar, we are fuelled by an unwavering ambition for excellence, promising you an exhilarating journey ahead.

At AlRayan Bank UK, we embrace change as an opportunity for positive transformation. Currently, our focus lies on building a culture of inclusivity and diversity, creating an environment where every individual\\\’s unique perspectives are valued.

We have a fantastic opportunity for a Premier Relationship Officer to join our Premier Banking Team at our London – Stratford Place Office. The Premier Relationship Officer will focus on acquiring and developing Premier relationships. To attend and proactively respond to customer requests and undertake cashiering and operational banking activities. In addition, to open accounts, with related administration activities and review and update KYC/KYB requirements, by supporting the completion of customer and enhanced due diligence. All this will be in line with regulatory and Bank\\\’s standards with the goals of delivering exceptional customer service to Al Rayan Bank\\\’s Premier Banking customers.

Key Responsibilities

• Support Management to collate all Know Your Customer (KYC) documentation, prepare for write up the Enhanced Due Diligence (EDD) reports for all applicants that are deemed high-risk and/or Politically Exposed Person(s) (PEPs) as part of the on-boarding process, event driven reviews and annual reviews.
• Perform Premier banking customer cash transactions in line with customer requests and Bank\\\’s processes and procedures, being alert to identify and prevent Money Laundering and Fraudulent activities. Undertake daily operational activities and accepting bulk cash deliveries, keeping accurate records in line with dual control procedures.
• Participate and contribute towards team engagement, assisting in the preparation of team meetings and morning huddles.
• Meet and greet customers, offer (where appropriate) refreshments, and attend to their needs whilst they wait to be served.
• Servicing customer requests for UK and International payments whilst fully adhering to the Bank\\\’s procedures and processes and recognising where there may be potential fraud and flagging through the relevant escalation process.
• Comply with operational risk and rigour requirements e.g., Health and Safety of Security of premises, critical incidents etc.
• Achieve Regulatory and operational risk and rigour excellence in all aspects of procedure/processes undertaken.
• Deliver one off activities and projects to the outcomes and standards agreed with line manager.
• The role will come with a deposits target for new money and will also require customer relationship management to retain existing funds, where appropriate to the customers needs.

Qualifications & Experience

• Educated to minimum GCSE level or equivalent experience/qualifications.
• Previous experience in a Premier Banking environment or UK Retail Banking environment

Knowledge & Skills

• Understanding of Islamic Finance
• Knowledge of appropriate UK Banking legislation/regulation.

You will be required to demonstrate our 1Team values and associated behaviours which are outlined below:

• Trusted to do the right thing
• Empowered to own
• Motivated to succeed

Conduct

We expect staff to follow the standards required by our regulators. At all times:

• Act with integrity
• Act with due skill, care and diligence
• Be open and co-operative with regulators
• Pay due regard to the interests of customers and colleagues and treat them fairly
• Observe proper standards of market conduct

This is a fantastic opportunity to join our growing bank where we can offer exceptional opportunities for you to make your mark and progress your career in a diverse, ethical bank that you can actually believe in.

Empowering your career, together we\\\’ll deliver banking you can believe in.

Competitive + Discretionary Bonus + Private Healthcare + 30 days holidays + 12% Contributory Pension