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For Companies At a Glance
- Tasks: Manage calls, process donations, and provide info on projects and campaigns.
- Company: Join Al-Khair Foundation, a diverse and supportive team making a difference.
- Benefits: Flexible shifts, paid training, and the chance to contribute to meaningful causes.
- Other info: Opportunity for growth during peak campaign periods like Ramadan.
- Why this job: Make a real impact while developing your skills in a supportive environment.
- Qualifications: Fluent in English; Urdu or Bengali preferred, with strong IT skills.
The predicted salary is between 24000 - 36000 £ per year.
Al-Khair Foundation is looking for Call Centre Representatives to join our team and support our donors. You will manage calls, process donations, and provide accurate information on our projects and campaigns. This is a Fixed-Term Contract providing flexibility, with shifts allocated according to availability, workload, and campaigns, offering the chance to contribute to a meaningful cause in a diverse and supportive environment. Paid training will be provided.
Key Responsibilities
- Customer Service:
- Handle inbound and outbound calls, directing queries to the correct department or individual.
- Provide accurate information on projects, campaigns, and donation processes.
- Record and respond to donor queries and complaints in line with organisational procedures.
- Maintain accurate donor records and correspondence in Salesforce.
- Process donations following internal procedures.
- Support administrative systems to ensure smooth operation of the Call Centre.
- Safeguard the confidentiality and security of donor data at all times.
- Assist with fundraising campaigns, live appeals, and donation initiatives (e.g., Gift Aid, event pledges).
- Support the Head of Donor Services in achieving fundraising targets.
Must be available to work during peak campaign periods, specifically Ramadan and Qurbani.
Requirements
- Fluent in English with proficiency in Urdu or Bengali.
- Knowledge of Islamic principles relevant to donor enquiries.
- Strong IT skills; experience with Salesforce or similar CRM systems preferred.
- Right to work in the UK.
- Availability during key campaign periods and four weeks prior for training.
- Flexibility to work additional hours as required.
- Comply with organisational policies and regulatory requirements.
What we offer
- Opportunity to contribute to a meaningful cause.
- Work in a diverse and supportive environment.
- Paid training provided.
- Flexible, zero-hours shifts.
- Fixed-Term Contract.
Call Centre Representative in Croydon employer: Al-Khair Foundation
Contact Detail:
Al-Khair Foundation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Representative in Croydon
✨Tip Number 1
Get to know the company! Research Al-Khair Foundation and understand their mission. This will help you connect your skills to their goals during interviews, showing that you're genuinely interested in contributing to their cause.
✨Tip Number 2
Practice your communication skills! As a Call Centre Representative, you'll be handling calls all day. Try role-playing with a friend or family member to get comfortable with answering questions and providing information clearly and confidently.
✨Tip Number 3
Be flexible and show your availability! Since the role requires working during peak periods like Ramadan, make sure to highlight your willingness to adapt your schedule. This can set you apart from other candidates who may not be as flexible.
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure to submit it there. This way, we can easily track your interest and get you into the interview process faster!
We think you need these skills to ace Call Centre Representative in Croydon
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about supporting our donors and contributing to meaningful causes. A personal touch can make all the difference.
Tailor Your CV: Make sure your CV is tailored to the Call Centre Representative role. Highlight any relevant experience in customer service or fundraising, and don’t forget to mention your IT skills, especially if you've worked with Salesforce before!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so avoid jargon and focus on what makes you a great fit for the role. Remember, we’re looking for someone who can handle calls and provide accurate information efficiently.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and submit your details!
How to prepare for a job interview at Al-Khair Foundation
✨Know Your Cause
Before the interview, take some time to research Al-Khair Foundation and its projects. Understanding their mission and values will help you connect your answers to their goals, showing that you're genuinely interested in contributing to a meaningful cause.
✨Brush Up on Customer Service Skills
As a Call Centre Representative, you'll be handling donor queries and complaints. Prepare examples from your past experiences where you've successfully resolved issues or provided excellent customer service. This will demonstrate your ability to handle calls effectively.
✨Familiarise Yourself with Salesforce
Since experience with Salesforce or similar CRM systems is preferred, it’s a good idea to familiarise yourself with its basic functions. If you have any experience using CRM software, be ready to discuss it and how it can help you maintain accurate donor records.
✨Show Your Flexibility
The role requires availability during peak campaign periods, so be prepared to discuss your schedule and how you can accommodate the needs of the organisation. Highlighting your willingness to work additional hours will show that you're committed to supporting their fundraising efforts.