Job summary
We are looking for a friendly, professional and organised Medical Receptionist to join our team at Pikes Lane Centre.
You will be the first point of contact for patients, providing a welcoming and efficient reception service while supporting the smooth day-to-day running of the practice.
Main duties of the job
Key Responsibilities
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Welcoming and assisting patients in person and by telephone
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Booking, cancelling and rearranging appointments
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Handling patient enquiries in a professional and confidential manner
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Updating and maintaining accurate patient records
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Processing prescriptions and administrative requests
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Liaising with GPs, nurses, clinicians and other healthcare professionals
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Managing incoming and outgoing correspondence
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Taking payments and maintaining accurate records where required
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Following practice policies, confidentiality requirements and data protection procedures
-
Supporting the wider administrative team as needed
About us
We are a friendly, welcoming and patient-focused medical practice, committed to providing high-quality care to our local community. We have a supportive and close-knit team and pride ourselves on creating a positive environment for both our patients and staff.
We are expanding our team and are looking to welcome several enthusiastic and dedicated individuals to join us and become valued members of our practice.
Job description
Job responsibilities
Main duties of the job
Key Responsibilities
-
Care navigation
-
Welcoming and assisting patients in person and by telephone
-
Booking, cancelling and rearranging appointments
-
Handling patient enquiries in a professional and confidential manner
-
Updating and maintaining accurate patient records
-
Processing prescriptions and administrative requests
-
Liaising with GPs, nurses, clinicians and other healthcare professionals
-
Managing incoming and outgoing correspondence
-
Taking payments and maintaining accurate records where required
-
Following practice policies, confidentiality requirements and data protection procedures
-
Supporting the wider administrative team as needed
Person Specification
Qualifications
Essential
- Friendly, approachable and professional manner
- Excellent communication and interpersonal skills
- Good telephone manner
- Strong organisational and time-management skills
- Ability to remain calm and courteous in a busy environment
- Excellent attention to detail and accuracy
- Ability to work effectively as part of a team
- Commitment to patient confidentiality and data protection
- Reliable, punctual and professional
- Compassionate and respectful towards patients
- Ability to deal sensitively with confidential or difficult situations
Desirable
- Previous medical reception experience, although not essential
- Experience using Emis web, although not essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Al-Fal Medical Group
Address
Pikes Lane Health Centre
Deane Road
Bolton
BL3 5HP
United Kingdom
Employer's website
