Technical Service Representative

Social network you want to login/join with: Technical Service Representative, Gateshead col-narrow-left Client: AkzoNobel Location: Gateshead, United Kingdom Job Category: Other – EU work permit required: Yes col-narrow-right Job Reference: 74d69e87b314 Job Views: 5 Posted: 02.06.2025 Expiry Date: 17.07.2025 col-wide Job Description: About AkzoNobel Since , we’ve been supplying the innovative paints and coatings that help to color people’s lives and protect what matters most. Our world-class portfolio of brands – including Dulux, International, Sikkens, and Interpon – is trusted by customers around the globe. We’re active in more than countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. It’s what you’d expect from a pioneering and long-established paints company that’s dedicated to providing sustainable solutions and preserving the best of what we have today – while creating an even better tomorrow. Let’s paint the future together. The Technical Service Representative will provide technical customer support in shipyards and customer sites for Newbuilding and Maintenance & Repair projects. Also, be the frontline sales support through proficient use of AkzoNobel products and services, as well as a strong working knowledge of application techniques, supporting customers, assisting with product selection, answering application questions, and solving issues via phone, email, or onsite. Position is based in Athens and covers Greece & Cyprus. Key Accountabilities The Job holder will have to protect the interests of AkzoNobel, being careful of the good practice of the applicators’ companies using our Marine and Protective Coatings products. He will attend paint applications and will provide Technical Advice in accordance with International Paint standards in New Building and Maintenance & Repair shipyards and fabrication sites. Maintains allocated technical company equipment in a safe and proper manner. Delivers periodical progress reports, proactively submits information regarding trends within the market, and provides recommendations regarding improvements in the approach to the marketplace. Assists sales department in the implementation of sales strategies and within key phases of the sales process, giving technical expert knowledge to prospects. Promotes the positive company image and develops long-term relations with customers. Advises upper management on training types, recruits participants for relevant technical courses, and gains commitment for customer attendance. Key Activities Delivers training to customers on the use and application of the company products, equipment, and documentation both on-site at the customer’s location and within the training center. Conducts demonstrations of products and transfers knowledge on AkzoNobel processes as well as on technical problem solving to the customer. Performs technical scans and audits at designated customers. Participates with and as peer to allocated sales representatives in key phases of the sales process to prospects. Proactively prevents and solves technical problems occurring at existing customers. Supports testing processes and the implementation of new products and technologies. Updates customer databases with valid, accurate, and complete information using CRM. Cooperates with the technical department in handling complex technical issues and claims, educating customers on solutions. Supports product development with prototype selection advice and test market execution. Experience/Key Competences/Skills Good experience in Marine and Protective Coatings paint industry (New Building and Maintenance & Repair). Good experience in inspection. Good relationship with customers/applicators. FROSIO level III certified and/or NACE 2. Native Greek language. English spoken, read, and written. Good knowledge of Office (Word, Excel) systems. International spirit and culturally aware. Good team worker. Basic knowledge relating to health and safety matters under current Greek legislation. Education Graduate in Naval Architecture / Chemical Engineering or comparable study fields. At AkzoNobel, we are committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We embrace diversity and provide equal opportunity for all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability. #J-18808-Ljbffr