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For Companies At a Glance
- Tasks: Lead a dynamic team to enhance customer experience and drive sales.
- Company: Join Dulux Decorating Centres, the UK's largest paint merchant with a rich history.
- Benefits: Enjoy competitive salary, 25 days holiday, staff discounts, and flexible working options.
- Why this job: Make a real impact in a supportive environment while developing your leadership skills.
- Qualifications: Strong communication skills and a passion for teamwork are essential.
- Other info: We promote a healthy work-life balance and value diversity in our workplace.
The predicted salary is between 30000 - 42000 £ per year.
Overview
An important member of the Dulux Decorator Centre (DDC) store management team, you will support a Cluster Manager responsible for the performance of a cluster of DDC stores to increase sales and market share by building effective partnerships with customers as well as developing and engaging the store sales team to meet business targets.
Responsibilities
- Support the Cluster Manager to deliver a culture of engagement.
- Collaborate with the Cluster Manager in the nurturing of a high performing sales team to deliver an outstanding customer experience.
- Help ensure stores have the right culture, processes and controls in place.
- Collaborate with the Cluster Manager in the ownership of the P&L with an emphasis on delivering sales, while optimising margin, cost efficiency & protecting against stock/cash losses.
- Ensure we maintain a market leading service experience for our customer.
- Develop customer contact plans.
- Collaborate with the Cluster Manager to review performance and review trends.
- Proven experience in supervising a store and reviewing people/business performance.
- Understanding the importance of nurturing and inspiring colleagues.
- Comfortable using business systems.
- Commercially astute.
What Makes You Stand Out / Qualifications
- Excellent communication, customer service & interpersonal skills.
- Enjoys a collaborative working environment where supporting colleagues is key.
- Well organised and with an eye for detail.
- Calm under pressure.
About Dulux Decorating Centres
Since 1792, we have supplied paints and coatings to color people’s lives and protect what matters most. Our world class portfolio includes brands such as Dulux, International, Sikkens and Interpon, trusted by customers around the globe. We operate in more than 150 countries and are focused on sustainable solutions and creating a better tomorrow.
Part of the AkzoNobel family, Dulux Decorating Centres has over 240 nationwide stores and is the UK’s largest paint and decorating merchant. We pride ourselves on supporting your career progression with a competitive benefits package and training. We are committed to an inclusive and respectful workplace where all employees can be their best self, and we train on unconscious bias to support fair hiring practices. We ensure all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability, as part of our equal opportunity statement.
Benefits
- Competitive Salary (depending on experience).
- 25 days holiday excluding bank holidays.
- Income protection.
- Staff discount at Dulux Decorator Centre stores.
- Employee Assistance Programme.
- Employee Life Assurance.
- Company pension.
- Product discounts.
- Flexible benefits scheme offering Gymflex, retail card, dental cover and more.
We are advocates of a healthy work life balance and mental wellbeing, and we are open to flexible working options for all roles. At AkzoNobel we are committed to ensuring an inclusive and respectful workplace where all employees can be their best self and to diversity in our hiring practices.
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Store Lead employer: AkzoNobel
Contact Detail:
AkzoNobel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Lead
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Dulux Decorator Centres on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to team management and customer service. We recommend role-playing with a friend to get comfortable discussing your experience in nurturing and inspiring colleagues.
✨Tip Number 3
Show off your commercial savvy! Be ready to discuss how you've optimised sales and managed costs in previous roles. Use specific examples to demonstrate your understanding of P&L ownership.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Dulux family.
We think you need these skills to ace Store Lead
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, make sure to highlight your love for customer service. We want to see how you can create an outstanding experience for our customers, so share any relevant experiences that showcase your skills in this area.
Be Collaborative: Since we value teamwork, emphasise your ability to work well with others. Mention any past experiences where you’ve successfully collaborated with colleagues or managers to achieve a common goal. This will show us that you’re a great fit for our culture.
Detail Your Leadership Experience: As a Store Lead, you'll be supporting the Cluster Manager and leading a team. Make sure to include examples of your leadership experience in your application. We want to know how you've inspired and nurtured your team in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Dulux Decorating Centres!
How to prepare for a job interview at AkzoNobel
✨Know Your Numbers
Before the interview, brush up on key performance metrics relevant to store management. Be ready to discuss how you've previously driven sales and improved margins in your past roles. This shows you understand the commercial side of the business.
✨Showcase Your Leadership Style
Prepare examples that highlight your experience in nurturing and inspiring a team. Think about specific situations where you’ve successfully engaged colleagues or resolved conflicts. This will demonstrate your ability to foster a positive store culture.
✨Understand the Customer Experience
Familiarise yourself with Dulux's customer service ethos. Be prepared to discuss how you would maintain a market-leading service experience and develop customer contact plans. Showing that you prioritise customer satisfaction will resonate well.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to store management. Practice responding to scenarios about handling stock losses or optimising costs. This will help you convey your problem-solving skills and calmness under pressure.
