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- Tasks: Join our team to support customers and ensure smooth order processing.
- Company: AkzoNobel, a leading paints and coatings company with a rich history.
- Benefits: Competitive salary, 25 days holiday, flexible benefits, and personal development opportunities.
- Why this job: Be part of a sustainable future while enhancing customer experiences.
- Qualifications: 5 GCSEs or equivalent and experience in customer service or sales support.
- Other info: Inclusive workplace focused on diversity and continuous learning.
The predicted salary is between 30000 - 42000 £ per year.
About AkzoNobel
Since 1792, we’ve been supplying the innovative paints and coatings that help to color people’s lives and protect what matters most. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. It’s what you’d expect from a pioneering and long-established paints company that’s dedicated to providing sustainable solutions and preserving the best of what we have today – while creating an even better tomorrow. Let’s paint the future together.
Job Title: Customer Service Representative
Location: AkzoNobel – Felling, Gateshead; UK (Hybrid/Office-based)
We encourage you to apply if you have relevant experience and expertise for this role, even if you don’t meet all the criteria listed in the job description.
We’ve been pioneering a world of possibilities to bring surfaces to life for well over 200 years. As experts in making coatings, there’s a good chance you’re only ever a few meters away from one of our products. Our world-class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and have set our sights on becoming the global industry leader. It’s what you’d expect from the most sustainable paints company, which has been inventing the future for more than two centuries.
Job Purpose
Join our Customer Service Team and play a vital role in ensuring highly professional interactions with our customers. You’ll support order processing, complaint registration, and provide the information and solutions our customers need, helping us deliver outstanding service every day.
Key Responsibilities
- Support the sales team with customer service-related tasks.
- Register and process orders in SAP received via email, phone, or other channels.
- Act as the first point of contact for customers regarding orders, quotations, general enquiries, and initial complaint resolution.
- Arrange deliveries to agents, vessels, or direct to customers as required.
- Ensure timely and complete order processing, coordinating with warehouse, logistics, and transport teams.
- Foster strong relationships between customer service and the field sales force.
- Build product and customer knowledge to offer solutions and alternatives.
- Escalate delivery or invoice issues and higher-level complaints to the Customer Service Manager.
- Suggest improvements to work processes.
- Complete all customer service-related documentation and archiving.
- Adhere to all corporate and site policies, with a focus on personal conduct, health & safety, and compliance.
- Complete all mandatory internal training modules.
What We’re Looking For
- 5 GCSEs (Grade A–C) or equivalent.
- Experience in a customer service department, customer-facing, or sales support role.
- Good English skills, both verbal and written.
- Strong IT literacy, especially in Microsoft Office (Excel and Outlook).
- Good networking skills with internal and external stakeholders.
- Ability to work under pressure, with attention to detail and accuracy.
- Strong client-facing and communication skills.
- Problem-solving and proactive approach.
- SAP knowledge (not essential).
What Makes You Stand Out
- Ability to build relationships and collaborate across teams.
- Proactive mindset and willingness to suggest improvements.
- Commitment to quality, compliance, and continuous learning.
What We Offer at AkzoNobel
We offer great personal development opportunities and roles with breadth, depth of scope and impact. We also offer comprehensive packages including:
- Competitive salary (depending on experience)
- 25 days holiday excluding bank holidays
- Income protection
- Employee Assistance Programme
- Employee Life Assurance
- Company pension
- Flexible benefits scheme offering Gymflex, retail card, dental cover and more
We’ve been inventing the future for more than two centuries and need people like you to be part of the team. Apply online via the link and we will get right back to you.
At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.
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Customer Service Representative UKI & Benelux Marine employer: AkzoNobel
Contact Detail:
AkzoNobel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative UKI & Benelux Marine
✨Tip Number 1
Get to know the company! Research AkzoNobel's values and products, especially their customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with customers regularly, it’s crucial to articulate your thoughts clearly. Try role-playing common customer scenarios with a friend to build confidence.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights about the company culture and the customer service team. They might even share tips that could give you an edge in the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the AkzoNobel family.
We think you need these skills to ace Customer Service Representative UKI & Benelux Marine
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Representative role. Highlight your relevant experience in customer service and any specific skills that match the job description, like your IT literacy or problem-solving abilities.
Showcase Your Communication Skills: Since this role involves a lot of interaction with customers, it’s crucial to demonstrate your strong communication skills. Use clear and concise language in your application, and don’t forget to mention any experience you have in handling customer queries or complaints.
Be Proactive: We love candidates who take initiative! In your application, share examples of how you've suggested improvements in previous roles or how you've gone above and beyond to help customers. This will show us your proactive mindset.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at AkzoNobel.
How to prepare for a job interview at AkzoNobel
✨Know Your Stuff
Before the interview, make sure you understand AkzoNobel's products and values. Familiarise yourself with their brands like Dulux and International. This will help you connect your experience to their mission of providing sustainable solutions.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service abilities. Think about times when you resolved complaints or improved processes. Be ready to discuss how you can bring that proactive mindset to the team.
✨Practice Your Communication
Since this role requires strong client-facing skills, practice articulating your thoughts clearly. You might want to do a mock interview with a friend or family member to get comfortable discussing your experiences and answering common interview questions.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Ask about the team dynamics or how they measure success in the customer service department. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
