Customer Service Officer

We have an excellent opportunity for a Customer Service Officer to join our global company at our office based in Sunshine North, VIC.

The Customer Service Officer is the primary internal contact for our customers. The role involves providing timely and effective advice and communication to enhance the company\’s reputation with customers and internal teams.

Key responsibilities include:

• Managing documentation, order receipt, and prioritizing order processing while maintaining good customer relationships.
• Supporting the order-to-cash process with efficient order processing.
• Registering and processing customer orders received via email, phone, or other contacts using the ERP system.
• Gaining adequate customer and product knowledge to find solutions and propose process improvements.

What’s in it for you?

• Permanent full-time onsite role, Monday to Friday, 9am-5.30pm.
• Located in Sunshine North with onsite parking and accessible public transport.
• Employee benefits include discounted private health insurance with Bupa, free onsite physio, subsidized gym membership, free access to our Employee Assistance Program (EAP) for you and your family, and more.

Qualifications and experience:

• Previous experience in administration and customer service in a fast-paced environment.
• Proficiency in computer skills and clerical work.
• Customer-focused, team-oriented, flexible, with strong attention to detail and communication skills.
• Solid experience with Microsoft Office Suite (Excel, Word, Outlook, PowerPoint).
• Working knowledge of SAP Saturn is highly advantageous.
• Knowledge of the paint industry is a plus.

To apply:

Please submit your resume via the ‘apply now’ button.

At AkzoNobel, we are committed to fostering an inclusive and respectful workplace. We embrace diversity and provide training on unconscious bias to ensure a fair hiring process. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability.

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