About AkzoNobel
Since 1792, we’ve been supplying the innovative paints and coatings that help to color people’s lives and protect what matters most. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. It’s what you’d expect from a pioneering and long-established paints company that’s dedicated to providing sustainable solutions and preserving the best of what we have today – while creating an even better tomorrow. Let’s paint the future together.
For more information please visit www.akzonobel.com
© 2026 Akzo Nobel N.V. All rights reserved.
Support Co-ordinator
Location: Altrincham, UK
At AkzoNobel, we're passionate about creating a customer-focused culture where colleagues feel supported, valued, and empowered to succeed. We are looking for a highly organised and customer-centric Support Co-ordinator - Stores to join our Customer Operations team and play a key role in supporting our network of stores across the UK.
This is a fast-paced and varied role where you'll act as a central point of support for operational, commercial, technical and sales-related queries, helping store colleagues deliver an exceptional
customer experience while identifying opportunities for continuous improvement.
What You'll Be Doing
As a Support Co-ordinator, you'll take ownership of store enquiries and requests from initiation through to resolution, ensuring service levels are achieved and communication remains clear throughout. You'll work closely with stakeholders across the business to resolve issues, share insights, and drive improvements.
Key responsibilities include:
• Managing store requests and queries, ensuring timely resolution within agreed service level agreements.
• Escalating issues to the appropriate teams and monitoring progress through to completion.
• Building strong relationships with stakeholders across Stores, Sales and Support Centre functions.
• Supporting and maintaining the business Knowledge Database, ensuring information remains accurate and up to date.
• Providing guidance and support on systems, processes and store procedures.
• Maintaining accurate records within the Case Management system and identifying opportunities for process improvements.
• Contributing to root cause analysis and continuous improvement initiatives.
• Analysing customer feedback and operational data to support business decision-making.
• Championing AkzoNobel service standards and ways of working.
• Supporting colleagues across a wide range of Customer Operations activities to ensure an excellent customer experience.
What We're Looking For
We're seeking a proactive problem solver who enjoys working collaboratively and thrives in a customer-focused environment.
You'll ideally have:
• Previous experience within a customer service, support, retail or operational environment.
• Excellent verbal and written communication skills.
• Strong problem-solving and analytical abilities.
• The ability to build positive working relationships across multiple teams.
• Confidence managing multiple priorities within a busy environment.
• Strong attention to detail and a commitment to accuracy.
• Good working knowledge of Microsoft Office applications and customer management systems.
• A customer-first mindset with a genuine passion for delivering outstanding service.
• The ability to adapt quickly to changing priorities and business needs.
Why Join Us?
This is an excellent opportunity to join a collaborative and supportive team where you'll have genuine ownership, variety, and the opportunity to influence service improvements across a national store network. You'll work with stakeholders across the business, contribute to continuous improvement initiatives, and play a key role in helping us deliver a brilliant experience for both colleagues and customers.
Apply Today
If you're an organised, customer-focused professional who enjoys solving problems, working with stakeholders and making a positive difference every day, we'd love to hear from you.
Apply now and help us continue to deliver exceptional service across our UK Stores network.
#LI-SH1
At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.
Requisition ID: 56595
Vacancies Support Co-ordinator in Altrincham employer: AkzoNobel
Dulux Decorator Centres, part of AkzoNobel, is an excellent employer that values its employees by fostering a supportive work culture and offering competitive benefits, including bonuses. Located in the vibrant Inverness area, we provide ample opportunities for personal and professional growth, ensuring that our team members thrive while delivering exceptional service to our customers.
