At a Glance
- Tasks: Coach and support teams on processes, compliance, and continuous improvement.
- Company: Join AkzoNobel, a leader in innovative paints and coatings.
- Benefits: Competitive salary, annual bonus, generous pension, and employee discounts.
- Other info: Collaborative culture with opportunities for career development.
- Why this job: Make a real impact by improving processes and supporting colleagues.
- Qualifications: Experience in customer-facing roles and strong analytical skills required.
The predicted salary is between 29700 - 36300 £ per year.
About AkzoNobel
Since 1792, we’ve been supplying the innovative paints and coatings that help to color people’s lives and protect what matters most. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity.
At AkzoNobel, we're dedicated to creating a better future through sustainable innovation. Home to trusted brands such as Dulux, International, Sikkens and Cuprinol, we're proud to colour people's lives and protect what matters most. We're currently looking for a Support Centre Sales Process Coach to join our Continuous Improvement team. This is a fantastic opportunity for someone with strong operational knowledge, excellent analytical skills and a passion for coaching and process improvement to make a real impact across our Support Centre and Sales functions.
The Role
As our Support Centre / Sales Process Coach, you'll play a key role in ensuring our processes, controls and procedures are understood, adopted and continuously improved across the business. Acting as the first point of contact for process-related guidance, you'll help colleagues navigate procedures, maintain compliance and support the delivery of best practice. Working closely with function leaders, sales teams and key stakeholders, you'll identify opportunities for improvement, support change initiatives and help ensure our processes remain aligned to business requirements, risk controls and ISO standards. You will also liaise with key 3rd party business partners to facilitate best service delivery and to oversee data reconciliation.
What You'll Be Doing
- Coaching and supporting Support Centre colleagues and Sales teams on processes, controls and compliance requirements.
- Acting as the first point of contact for process-related queries and escalation support.
- Monitoring compliance against key controls, procedures and self-assessment frameworks.
- Analysing data to identify trends, risks, knowledge gaps and opportunities for improvement.
- Producing reports and insights to support decision-making and performance improvements.
- Supporting investigations into process exceptions, compliance concerns and operational risks.
- Working closely and routinely with key 3rd party business partners to ensure all store transactions are accounted for and there is no financial risk to the business.
- Working closely with internal stakeholders to drive continuous improvement initiatives.
- Helping maintain ISO compliance and alignment with the AkzoNobel Risk Control Matrix.
- Supporting monthly reporting activities and wider Continuous Improvement projects.
What We're Looking For
We're looking for a proactive and commercially aware individual who enjoys solving problems, influencing others and improving ways of working. You'll ideally have:
- Previous experience working within a customer-facing, support centre, sales or operational environment.
- Strong knowledge of business processes, systems and controls.
- Excellent analytical skills with the ability to interpret data and identify trends.
- Strong stakeholder management and communication skills.
- The confidence to coach, challenge and influence colleagues at all levels.
- Advanced Microsoft Office skills, particularly Excel.
- Experience using Microsoft Dynamics or similar business systems.
- The ability to work independently, manage priorities and drive results.
Experience in risk management, compliance or continuous improvement environments would be advantageous but is not essential.
Why Join Us?
At AkzoNobel, you'll have the opportunity to work with talented colleagues in a collaborative environment where continuous improvement and innovation are encouraged. In return, we offer:
- Competitive salary
- Annual bonus scheme
- Generous pension contribution
- Holiday allowance with the option to buy additional leave
- Employee discounts on AkzoNobel products
- Career development and learning opportunities
- A supportive and inclusive culture where you can thrive
If you're passionate about improving processes, supporting colleagues and driving operational excellence, we'd love to hear from you. Apply today and help us build a more efficient, compliant and continuously improving business.
At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment.
Vacancies Support Centre/Sales Process Coach in Altrincham employer: AkzoNobel
Dulux Decorator Centres, part of AkzoNobel, is an excellent employer that values its employees by fostering a supportive work culture and offering competitive benefits, including bonuses. Located in the vibrant Inverness area, we provide ample opportunities for personal and professional growth, ensuring that our team members thrive while delivering exceptional service to our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Vacancies Support Centre/Sales Process Coach in Altrincham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at AkzoNobel. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like AkzoNobel before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Vacancies Support Centre/Sales Process Coach in Altrincham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to AkzoNobel:Your cover letter is your chance to shine! Tell us why you want to work at AkzoNobel specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at AkzoNobel!
How to prepare for a job interview at AkzoNobel
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
