At a Glance
- Tasks: Provide expert advice and support to customers across various channels.
- Company: Join AkzoNobel, a leading paints and coatings company with a rich heritage.
- Benefits: Enjoy competitive salary, 25 days holiday, and flexible benefits.
- Other info: Collaborative team environment with opportunities for personal development.
- Why this job: Make a real impact by enhancing customer experiences and resolving issues.
- Qualifications: GCSEs in Maths & English and experience in customer service required.
The predicted salary is between 25185 - 32000 £ per year.
About AkzoNobel Since 1792, we’ve been supplying the innovative paints and coatings that help to color people’s lives and protect what matters most. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity.
Customer Advisor Location: Slough (SL2 5DS)
We’re looking for a Customer Advisor to help us deliver a high quality customer experience by providing expert advice, resolving customer issues, and supporting clients across multiple communication channels. In this role, you’ll be a key part of our Technical Advice Centre, ensuring every customer receives exceptional service and support.
What you’ll do:
- Provide customers with expert technical advice across all AkzoNobel decorative brands and products.
- Handle and resolve customer complaints, turning challenges into positive outcomes.
- Agree and negotiate settlements that balance customer satisfaction with business needs.
- Respond to customers across phone, email, written correspondence, and social media.
- Promote digital tools and websites to increase online engagement and self service.
- Follow company processes and procedures, meeting KPIs and service standards.
- Maintain accurate records and ensure data integrity across systems.
- Promote products and services to maximise sales opportunities.
- Contribute to continuous improvement by identifying trends, sharing insights, and suggesting process enhancements that improve customer experience and workflow efficiency.
What you bring:
- GCSEs in Maths & English (Grade C or above) or equivalent qualifications.
- Experience in a customer service, telephone based or advisory environment.
- Strong IT skills, including Microsoft Office (Excel, Access, etc.).
- Excellent administrative skills with strong attention to detail.
- Confident communication skills — written, verbal, and interpersonal.
- A mindset for continuous improvement and willingness to learn new tools and technologies.
Who you are:
- Customer focused and committed to delivering high quality service.
- Experienced in handling and resolving customer complaints effectively.
- Detail oriented, organised, and comfortable working to deadlines.
- A supportive team player with a collaborative approach.
- Calm under pressure and able to manage a busy workload.
- Proactive, positive, and always looking for opportunities to improve.
What we offer at AkzoNobel:
- Competitive salary (depending on experience).
- 25 days holiday plus bank holidays.
- Income protection.
- Staff discount at Dulux Decorator Centre stores.
- Employee Assistance Programme.
- Life assurance.
- Company pension.
- Product discounts.
- Flexible benefits scheme (Gymflex, retail card, dental cover and more).
This role is primarily Monday–Friday; however, you’ll be required to work up to 8 Saturdays per year on a planned rota. Saturday hours are paid as overtime.
Ready to make a difference and deliver exceptional customer support? Apply now and help us deliver a standout experience for every customer.
At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment.
Vacancies Customer Advisor in Slough employer: AkzoNobel Corporate
At AkzoNobel, we pride ourselves on being an exceptional employer, offering a collaborative work culture that values customer focus and continuous improvement. Located in Slough, our Customer Advisor role provides ample opportunities for personal development, competitive benefits, and a supportive team environment where your contributions directly enhance customer experiences. Join us to be part of a pioneering company dedicated to sustainability and innovation in the paints and coatings industry.
StudySmarter Expert Advice🤫
We think this is how you could land Vacancies Customer Advisor in Slough
✨Tip Number 1
Get to know AkzoNobel and its products inside out! Familiarise yourself with their brands like Dulux and Sikkens. This way, when you chat with them, you can show off your knowledge and impress them with your passion for their innovative solutions.
✨Tip Number 2
Practice your communication skills! Whether it's on the phone or through email, being clear and confident is key. Try role-playing with a friend or family member to get comfortable handling customer queries and complaints.
✨Tip Number 3
Show your problem-solving skills in action! Think of examples from your past experiences where you turned a challenging situation into a positive outcome. This will demonstrate your ability to handle customer complaints effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and genuinely interested in joining the AkzoNobel team.
We think you need these skills to ace Vacancies Customer Advisor in Slough
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application for the Customer Advisor role. Highlight your relevant experience in customer service and any specific skills that match what we're looking for, like communication and problem-solving abilities.
Showcase Your Skills:Don’t just list your qualifications; demonstrate how your skills can benefit us at AkzoNobel. Use examples from your past experiences to show how you’ve successfully handled customer complaints or provided expert advice.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured responses that are easy to read. Avoid jargon and make sure your passion for customer service shines through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at AkzoNobel Corporate
✨Know Your Products
Before the interview, dive deep into AkzoNobel's range of products, especially the decorative brands like Dulux and Sikkens. Being able to discuss specific products and their benefits will show your genuine interest and help you provide expert advice during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully resolved customer complaints or provided exceptional service. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it clear how you can contribute to AkzoNobel's customer-first approach.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you've turned challenges into positive outcomes. Be ready to discuss how you identify trends and suggest improvements, as this aligns with the role's focus on continuous improvement and enhancing customer journeys.
✨Practice Communication Skills
Since the role involves various communication channels, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with friends or family, focusing on both verbal and written communication to ensure you're comfortable in any situation.
