Overview
In this Senior Customer Business Manager role you own and shape the strategic partnership with Dulux Decorator Centre to drive sustainable sales and profitable growth. You’ll lead a joint business plan aligned to customer and company objectives, manage account performance, and build trust with senior stakeholders across functions. You’ll identify opportunities to expand the AkzoNobel portfolio through insight, innovation, and category development while coordinating cross‑functional teams to deliver value. This position sits at the core of AkzoNobel’s growth engine in a high‑impact retail channel, offering influence at the senior level and the chance to shape long‑term customer partnerships.
Pay / Benefits
- competitive salary
- benefits
- home-based role
- collaborative team
- development opportunities
- inclusive culture
Responsibilities
- Own and develop the strategic relationship with Dulux Decorator Centre, delivering sustainable sales and profitable growth
- Develop and execute a robust Joint Business Plan aligned with customer and business objectives
- Manage the commercial performance of the account, delivering against sales, profitability, forecasting, and growth targets
- Build trusted relationships with senior stakeholders across DDC, including commercial, sales, marketing, operations, and supply chain teams
- Identify opportunities to grow the AkzoNobel portfolio through customer insight, innovation, and category development
- Lead promotional planning and evaluation, ensuring activity delivers strong commercial returns
- Work cross-functionally with Sales, Marketing, Supply Chain, Finance, Category, and Shopper Marketing teams to deliver outstanding customer outcomes
- Champion operational excellence by identifying opportunities to improve processes, forecasting accuracy, and overall business performance
- Support the delivery of sustainability initiatives and customer-focused innovation programmes
- Analyse market trends, customer performance, and commercial data to identify opportunities for continued growth
Key requirements
- Proven experience managing large, complex customer accounts within FMCG, retail, manufacturing, or commercial environment
- Strong commercial acumen with experience managing significant customer portfolios and delivering profitable growth
- A successful track record of developing long-term customer partnerships and delivering against commercial objectives
- Excellent negotiation, influencing, and stakeholder management skills
- Experience developing and delivering Joint Business Plans and commercial strategies
- Strong analytical skills with the ability to translate data into commercial insight and action
- Experience leading cross-functional projects and collaborating across multiple business functions
- Excellent planning, organisational, and communication skills
- Degree educated or equivalent commercial experience
- commercial acumen
- stakeholder management
- negotiation
- analytical skills
- data-to-insight
- Joint Business Plans
Senior National Account Manager in Slough employer: Akzo Nobel
At AkzoNobel, we pride ourselves on being an exceptional employer, offering a dynamic work environment in Felling where innovation meets tradition. Our commitment to employee growth is reflected in our comprehensive benefits package, including competitive salaries, generous holiday allowances, and flexible working options that promote a healthy work-life balance. Join us to be part of a diverse team dedicated to driving digital transformation in manufacturing while enjoying opportunities for personal and professional development.
