Maintenance Engineer - North East

Location: North East England / Home-based

Hours: 35 hours per week

Team: Customer Support Services

If you’re a practical, customer-focused engineer who enjoys solving problems and working independently, this could be a great opportunity for you. As our Maintenance Engineer covering the North East of England, you’ll take on a varied field-based role where no two days are the same. You’ll use your technical expertise to deliver high-quality maintenance support, build strong relationships with customers and contractors, and play an important part in helping us provide an excellent service.

What you’ll be doing in the role:

• Visiting sites across the region and carrying out maintenance work safely, efficiently and to a high standard.
• Diagnosing faults, completing repairs on the first visit where possible and recommending next steps when further work is needed.
• Producing clear and accurate site and maintenance reports using company systems.
• Supporting surveying activity, including taking measurements for bathrooms and shower screen requirements.
• Building positive relationships by providing product guidance and technical support to customers, contractors and installers.
• Sharing your knowledge through product demonstrations, training sessions and toolbox talks on relevant electro-mechanical products.
• Managing your own workload while contributing ideas that help us continuously improve our service.

What you’ll bring:

• 5 GCSEs including English and Mathematics.
• A qualification in plumbing and/or electrical work.
• A full UK driving licence.
• Experience in plumbing and/or electrical maintenance.
• Good working knowledge of building and installation practices.
• Strong communication, organisation and problem-solving skills, with a customer‑focused approach.
• Ability to work independently while also collaborating effectively with colleagues and contractors.
• Experience using Doc M guidance.
• A background in building or construction.
• Experience delivering product demonstrations or contractor training.

In return, you’ll have the opportunity to join a supportive team in a hands‑on role where your skills will make a real difference to customers every day. We welcome applications from people of all backgrounds and experiences, and we encourage you to apply even if you don’t meet every desirable criterion. If you’re looking for a role where you can use your technical expertise, work independently and deliver excellent service, we’d love to hear from you.