At a Glance
- Tasks: Deliver exceptional customer service via phone, email, and more while solving problems.
- Company: Join AKW, a supportive and collaborative company focused on making a difference.
- Benefits: Enjoy hybrid working, generous leave, and health benefits.
- Other info: Be part of a team that values your contributions and encourages growth.
- Why this job: Make a real impact on customer satisfaction in a dynamic environment.
- Qualifications: Previous customer service experience and strong communication skills required.
The predicted salary is between 25185 - 30000 £ per year.
Location: Pointon Way, Hampton Lovett, Droitwich Spa, WR9 0LR
We are looking for a Customer Services Advisor to join our growing Customer Services team. This role is a permanent, full‑time position based in Droitwich Spa with hybrid working available (3 days in the office and 2 days working from home).
Join a Team That Makes a Difference
Are you passionate about delivering exceptional customer service and creating positive customer experiences? Do you enjoy solving problems, building relationships, and being part of a supportive, high‑performing team?
What You'll Be Doing
- Deliver exceptional customer service across phone, email, and other communication channels.
- Respond to customer enquiries promptly, professionally, and effectively.
- Process customer orders and quotations accurately and efficiently.
- Handle incoming calls while maintaining high service standards.
- Resolve customer collection requests in line with company processes and service commitments.
- Take ownership of customer issues and ensure they are resolved right the first time.
- Work collaboratively with colleagues across the business to provide seamless customer support.
- Identify opportunities to improve customer experience and business processes.
- Contribute to a culture of continuous improvement and world‑class customer service.
What We're Looking For
- Previous experience in a customer service role.
- GCSEs (or equivalent), including English and Mathematics.
- Excellent verbal communication and listening skills.
- Strong customer focus and commitment to delivering exceptional service.
- Ability to work effectively to deadlines and performance targets.
- A proactive and self‑motivated approach.
- Strong problem‑solving abilities and attention to detail.
- Ability to work independently and as part of a team.
You'll Stand Out If You Have
- A passion for exceeding customer expectations.
- Confidence in handling multiple priorities in a busy environment.
- A positive, can‑do attitude and willingness to go the extra mile.
- A desire to contribute ideas and drive improvements.
Why Join AKW?
At AKW, we believe our people are the key to our success. When you join our team, you'll become part of a supportive and collaborative environment where your contribution is valued and your development is encouraged.
You'll have the opportunity to:
- Work within a friendly and supportive team.
- Develop valuable customer service and business skills.
- Make a real impact on customer satisfaction and business success.
- Enjoy the flexibility of hybrid working.
- Be part of a company committed to continuous improvement and excellence.
- Help us fulfil our mission of making everyday life better for our customers.
The Benefits
- Hybrid work patterns – 60 % office, 40 % home based (where nature of role permits).
- Occupational maternity, paternity, and adoption leave.
- Occupational sick leave.
- 25 days of annual leave plus bank holidays (entitlement increases with length of service).
- Virtual GP and second medical opinion service.
AKW is an equal opportunities employer. We welcome applications from all suitably qualified candidates, regardless of sex, race, disability, age, sexual orientation, gender identity, religion or belief, marital status, pregnancy or maternity.
Customer Services Advisor employer: AKW Medi-care Limited
At AKW, we pride ourselves on being an exceptional employer, offering a supportive and collaborative work environment in Droitwich Spa. Our Customer Services Advisors enjoy the flexibility of hybrid working, opportunities for personal and professional growth, and the chance to make a meaningful impact on customer satisfaction. With a commitment to continuous improvement and employee well-being, we ensure that every team member feels valued and empowered to contribute to our mission of enhancing everyday life for our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Advisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at AKW Medi-care Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like AKW Medi-care Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Services Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to AKW Medi-care Limited:Your cover letter is your chance to shine! Tell us why you want to work at AKW Medi-care Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at AKW Medi-care Limited!
How to prepare for a job interview at AKW Medi-care Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
