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For Companies At a Glance
- Tasks: Support customers with troubleshooting and improve documentation for our open-source tools.
- Company: Akuity is a fast-growing company focused on enhancing Argo's capabilities and community support.
- Benefits: Enjoy remote work flexibility, a collaborative culture, and opportunities for personal growth.
- Why this job: Join a passionate team dedicated to open-source software and make a real impact in tech.
- Qualifications: 2+ years in customer support, Kubernetes experience, and familiarity with GitOps concepts required.
- Other info: We value diversity and are an equal-opportunity employer.
The predicted salary is between 36000 - 60000 £ per year.
Akuity was founded by the co-creators of Argo, Hong Wang, Jesse Suen, and Alexander Matyushentsev. The three were founding engineers at Applatix, which launched the Argo project in 2017. After Applatix’s acquisition by Intuit in 2018, Argo rapidly expanded with projects like Argo CD, Argo Rollouts, and Argo Events, and became an incubating project within the Cloud Native Computing Foundation (CNCF). Today, Argo has over 22,000 GitHub stars and is one of the fastest-growing CNCF projects, trusted by hundreds of enterprises, including Adobe, Tesla, PayPal, Capital One, and Peloton to automate application delivery on Kubernetes.
Following Argo’s widespread adoption, we founded Akuity to help organizations reliably deploy Argo at scale through enterprise support and enhanced capabilities. Backed by $25 million in funding from Lead Edge Capital and Decibel Partners, we are experiencing rapid growth while staying true to our open-source roots. We actively contribute to Argo, support the community, and promote its adoption at every opportunity.
The Opportunity
As a Technical Support Engineer at Akuity, you will play a critical role in ensuring our customers succeed with our platform and open-source tools. You’ll work directly with users to troubleshoot issues, improve documentation, and help build scalable support processes. You will develop deep expertise in GitOps, Kubernetes, and the Argo ecosystem, becoming a trusted partner to both our enterprise customers and the broader community.
Location: Remote – North America
- United States or Canada
What You’ll Do
- Deliver outstanding support to our open-source users and enterprise customers via multiple channels, including chat, forums, GitHub, and phone.
- Develop deep technical expertise in GitOps, Argo, and Akuity’s offerings.
- Troubleshoot, diagnose, and resolve customer issues promptly and accurately.
- Recognize common support patterns and escalate issues to engineering when appropriate.
- Help build and iterate on our support playbook, processes, and systems.
- Contribute to improving Akuity’s documentation to enhance the customer experience.
What We Look For
Must Have
- 2+ years of experience in a customer-facing support role.
- Experience configuring and troubleshooting Kubernetes infrastructure.
- Hands-on experience with Argo CD in a professional setting
- Familiarity with the software development lifecycle, CI/CD pipelines, or GitOps concepts.
- A passion for working directly with users and the ability to communicate context clearly and thoughtfully.
- Enthusiasm for being a primary point of contact for both open-source and enterprise customers.
- A proactive, strategic mindset, anticipating issues and designing scalable solutions.
- Strong systems thinking skills and the drive to identify root causes.
Nice to Have
- Experience using and administering Argo projects (e.g., Argo CD, Argo Workflows, Argo Events, Argo Rollouts).
- Experience working with cloud providers (AWS, Azure, GCP) and managed Kubernetes services (EKS, AKS, GKE).
Why Akuity?
At Akuity, we believe open-source software is the most impactful way to build lasting technology. We founded this company to advocate for Argo, share our expertise, and be a trusted partner to its users.
Our culture is grounded in humility, authenticity, and diversity. We value people from different backgrounds and paths in life. We trust our team members to take ownership, act responsibly, and support one another. If you are collaborative, curious, and dedicated to helping customers succeed, we’d love to meet you.
Akuity is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
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Technical Support Engineer, NA West employer: Akuity
Contact Detail:
Akuity Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer, NA West
✨Tip Number 1
Familiarise yourself with the Argo ecosystem and GitOps principles. Understanding how Argo CD works and its role in Kubernetes will give you a significant edge during interviews, as you'll be able to speak confidently about your experience and insights.
✨Tip Number 2
Engage with the open-source community around Argo. Participate in forums, contribute to discussions on GitHub, or even write blog posts about your experiences. This not only showcases your passion but also demonstrates your proactive approach to learning and sharing knowledge.
✨Tip Number 3
Prepare to discuss specific troubleshooting scenarios you've encountered in previous roles. Be ready to explain your thought process and the steps you took to resolve issues, as this will highlight your problem-solving skills and technical expertise.
✨Tip Number 4
Research Akuity's culture and values. Understanding their commitment to open-source software and customer success will help you align your responses during interviews, showing that you're not just a fit for the role, but also for the company ethos.
We think you need these skills to ace Technical Support Engineer, NA West
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer-facing support roles and with Kubernetes and Argo CD. Use specific examples to demonstrate your skills and achievements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for open-source software and your enthusiasm for the role. Mention how your background aligns with Akuity's mission and values, and express your eagerness to contribute to their team.
Showcase Technical Skills: In your application, clearly outline your technical expertise in GitOps, Kubernetes, and any experience with cloud providers. Be specific about your hands-on experience with Argo CD and how you've applied it in professional settings.
Prepare for Questions: Anticipate questions related to troubleshooting and customer support scenarios. Be ready to discuss how you would handle common issues and your approach to improving support processes and documentation.
How to prepare for a job interview at Akuity
✨Show Your Technical Expertise
Make sure to highlight your experience with Kubernetes and Argo CD during the interview. Be prepared to discuss specific scenarios where you've configured or troubleshot these technologies, as this will demonstrate your hands-on knowledge and problem-solving skills.
✨Communicate Clearly
Since the role involves direct interaction with customers, practice articulating complex technical concepts in a simple and clear manner. This will show that you can effectively communicate with users who may not have a deep technical background.
✨Demonstrate Your Customer-Centric Approach
Prepare examples of how you've successfully supported customers in the past. Discuss your proactive strategies for anticipating issues and how you've contributed to improving customer experiences, as this aligns with Akuity's values.
✨Familiarise Yourself with Akuity's Culture
Research Akuity's mission and values, especially their commitment to open-source software and community support. Being able to relate your personal values to theirs during the interview will help you stand out as a candidate who fits well within their team.
