Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Guide customers through their Argo journey and drive adoption of Akuity's platform.
- Company: Join a leading tech company revolutionising software delivery with Kubernetes.
- Benefits: Remote work, competitive salary, and a culture of collaboration and diversity.
- Why this job: Make a real impact by helping top companies succeed with cutting-edge technology.
- Qualifications: 2+ years in customer success or technical account management; strong communication skills.
- Other info: Dynamic remote environment with opportunities for growth and learning.
The predicted salary is between 36000 - 60000 ÂŁ per year.
About Akuity
With the move to the cloud, Kubernetes has become widely adopted by DevOps and Platform Engineering teams, but it has also added complexity. While scaling Kubernetes at Intuit, the Akuity founders started building Argo CD in order to streamline the adoption of Kubernetes. Argo CD helps developers own, understand and deploy their K8s deployments via GitOps. Today, Argo CD is the third most popular project in the CNCF (Cloud Native Computing Foundation) and is used by 70% of companies who are using Kubernetes in production. The list of Argo CD users includes companies like Intuit, BlackRock, Tesla, Major League Baseball, Peloton, and many more.
The team founded Akuity in 2021 to enable enterprises to ship software faster and more reliably with modern GitOps best practices. The Akuity Platform enables teams to manage the development and deployment across hundreds â if not thousands â of Kubernetes clusters from a single control plane. Trusted by top companies around the globe, the Akuity Platform provides the only endâtoâend GitOps platform for the enterprises. Our mission is to simplify the software delivery process so that DevOps and Platform Engineering teams can move fast, and deploy code effortlessly without the fear of breaking things.
The Opportunity
As a Technical Customer Success Manager at Akuity you will work closely with customers to guide them through their Argo journey, drive adoption, and ensure they realize maximum value from Akuity's platform. You will serve as a trusted advisor, helping customers achieve their business and technical goals while advocating for their needs internally.
What You Will Do
- Manage a portfolio of strategic accounts with full responsibility across the customer lifecycle, from onboarding and adoption to renewal.
- Build relationships with customers and serve as the trusted advisor to drive continued value from Akuity's products and services.
- Lead strategic meetings and Executive Business Reviews to share best practices and tactical recommendations.
- Drive implementation and onboarding with a focus on accelerating time to value.
- Develop, prepare, and nurture customers for advocacy and longâterm partnership.
- Work with customers to define and achieve business and technical goals, KPIs, and success metrics.
- Partner with sales to drive renewals, expansions, and upâsell opportunities.
- Advocate customer needs across product, engineering, marketing, and support teams.
- Manage accounts across different stages of the customer lifecycle.
What We Look For
Must Have
- 2+ years of experience supporting customers in a Customer Success, Technical Account Management, or similar role.
- Prior experience working with clients of all sizes.
- Strong written and verbal communication skills, with the ability to explain technical concepts to both engineers and executives.
- Selfâstarter with the ability to work independently in a remote environment.
- Naturally curious, eager to learn and adapt in a fastâpaced environment.
- Willingness to travel as needed.
Nice to Have
- 5+ years overall experience in customerâfacing roles.
- Technical background, ideally with handsâon knowledge of Kubernetes.
- Familiarity with DevOps, GitOps, or Cloud Native technologies.
- Experience driving adoption, retention, and customer advocacy.
- Upâtoâdate on the latest trends in the DevOps ecosystem.
Why Akuity?
At Akuity, we believe openâsource software is the most impactful way to build lasting technology. We founded this company to advocate for Argo, share our expertise, and be a trusted partner to its users. Our culture is grounded in humility, authenticity, and diversity. We value people from different backgrounds and paths in life. We trust our team members to take ownership, act responsibly, and support one another. If you are collaborative, curious, and dedicated to helping customers succeed, we would love to meet you.
Akuity is proud to be an equalâopportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Technical Customer Success Manager, EMEA in London employer: Akuity
Contact Detail:
Akuity Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Technical Customer Success Manager, EMEA in London
â¨Tip Number 1
Network like a pro! Reach out to your connections in the tech and customer success space. Attend meetups, webinars, or even online forums where you can chat with folks from Akuity or similar companies. You never know who might have a lead or insight that could help you land that Technical Customer Success Manager role.
â¨Tip Number 2
Show off your skills! Prepare for interviews by brushing up on your knowledge of Kubernetes and GitOps. Be ready to discuss how you've helped customers succeed in the past. Use real examples to demonstrate your problem-solving abilities and how you can drive value for Akuity's clients.
â¨Tip Number 3
Be proactive! If you see a job opening at Akuity, donât just apply through the websiteâreach out directly to someone in the company. A quick message on LinkedIn can go a long way. Express your enthusiasm for the role and mention why you think you'd be a great fit!
â¨Tip Number 4
Stay updated on industry trends! Follow blogs, podcasts, and news related to DevOps and customer success. This will not only prepare you for interviews but also show potential employers that you're genuinely interested in the field and committed to continuous learning.
We think you need these skills to ace Technical Customer Success Manager, EMEA in London
Some tips for your application đŤĄ
Tailor Your Application: Make sure to customise your CV and cover letter for the Technical Customer Success Manager role. Highlight your experience with customer success and any technical skills that relate to Kubernetes or DevOps. We want to see how you can bring value to our team!
Show Off Your Communication Skills: Since strong written and verbal communication is key for this role, use your application to demonstrate these skills. Keep your language clear and concise, and donât shy away from showcasing your ability to explain complex concepts in a simple way. We love clarity!
Highlight Your Curiosity: Weâre looking for someone whoâs naturally curious and eager to learn. In your application, share examples of how you've adapted in fast-paced environments or tackled new challenges. This will show us that youâre a great fit for our dynamic culture at Akuity.
Apply Through Our Website: Donât forget to submit your application through our website! Itâs the best way for us to receive your details and ensures youâre considered for the role. Plus, it shows youâre keen on joining our team at Akuity!
How to prepare for a job interview at Akuity
â¨Know Your Tech Inside Out
As a Technical Customer Success Manager, you'll need to be comfortable discussing Kubernetes and GitOps. Brush up on your technical knowledge and be ready to explain complex concepts in simple terms. This will show that you can bridge the gap between technical teams and customers.
â¨Showcase Your Customer-Centric Approach
Prepare examples of how you've successfully managed customer relationships in the past. Highlight your ability to drive adoption and ensure customer satisfaction. Remember, this role is all about being a trusted advisor, so demonstrate your commitment to helping customers achieve their goals.
â¨Research Akuity and Its Culture
Familiarise yourself with Akuity's mission and values. Understand their approach to open-source software and how they advocate for Argo. This will not only help you align your answers with their culture but also show your genuine interest in the company.
â¨Prepare Questions That Matter
Think of insightful questions to ask during the interview. Inquire about their customer success strategies, team dynamics, or future product developments. This shows that you're engaged and thinking critically about how you can contribute to their success.
