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- Tasks: Manage strategic accounts and guide customers on their cloud journey.
- Company: Leading tech company specialising in innovative cloud solutions.
- Benefits: Remote work, travel opportunities, and a diverse, inclusive culture.
- Why this job: Make a real impact by helping customers maximise their platform value.
- Qualifications: Experience in customer success and strong communication skills.
- Other info: Opportunity for travel and building meaningful relationships.
The predicted salary is between 36000 - 60000 £ per year.
A tech company specializing in cloud solutions is seeking a Technical Customer Success Manager for the EMEA region. You will manage a portfolio of strategic accounts, guiding customers through their Argo journey while ensuring they achieve maximum value from the platform. The role involves building relationships and serving as an advisor while advocating for customer needs internally.
Ideal candidates will have:
- Customer success experience
- Strong communication skills
- A willingness to travel for quarterly meetings
We embrace diversity and aim to create an inclusive environment for all employees.
Cloud-Native CSM, EMEA — Remote & Travel in London employer: Akuity
Contact Detail:
Akuity Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cloud-Native CSM, EMEA — Remote & Travel in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees in similar roles on LinkedIn. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching the company’s cloud solutions. Show us you understand their products and how they benefit customers. This will help you stand out as a knowledgeable candidate.
✨Tip Number 3
Practice your communication skills! As a Technical Customer Success Manager, you'll need to convey complex ideas simply. Try explaining cloud concepts to a friend or family member to sharpen your skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Cloud-Native CSM, EMEA — Remote & Travel in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Cloud-Native CSM role. Highlight your customer success experience and any relevant tech knowledge to show us you’re the perfect fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer success and how you can help our clients on their Argo journey. Be genuine and let your personality come through!
Showcase Your Communication Skills: As a Technical Customer Success Manager, strong communication is key. In your application, demonstrate your ability to convey complex ideas simply and effectively. We want to see how you can build relationships with our customers!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Akuity
✨Know Your Cloud Solutions
Make sure you brush up on the company's cloud solutions, especially Argo. Understand how it works and be ready to discuss how you can help customers maximise their value from the platform.
✨Showcase Your Customer Success Experience
Prepare specific examples from your past roles where you've successfully managed customer accounts. Highlight how you built relationships and advocated for customer needs, as this will resonate well with the interviewers.
✨Communicate Clearly and Confidently
Strong communication skills are key for this role. Practice articulating your thoughts clearly and confidently, especially when discussing technical concepts. This will demonstrate your ability to guide customers effectively.
✨Be Ready to Discuss Travel Plans
Since the role involves quarterly travel, be prepared to discuss your flexibility and willingness to travel. Show enthusiasm for meeting clients in person and building those crucial relationships.
