At a Glance
- Tasks: Support LGBTQ+ youth through digital casework and enhance online resources.
- Company: akt, the UK's leading LGBTQ+ youth homelessness charity.
- Benefits: Flexible working hours, meaningful impact, and a supportive team environment.
- Other info: Part-time role with opportunities for personal growth and development.
- Why this job: Make a real difference in the lives of vulnerable young people.
- Qualifications: Experience in casework or support roles, especially with LGBTQ+ communities.
The predicted salary is between 30000 - 40000 £ per year.
About Us
akt is the UK’s national LGBTQ+ youth homelessness charity. Founded in 1989, we operate service centres in London, Manchester and Newcastle and provide support across the UK through our Digital Service. Last year, akt worked with over 1150 vulnerable young people. We exist because of a simple but powerful thought that no young person should have to choose between a safe home and being who they are. Today, young LGBTQ+ people are still at an increased risk of homelessness and are twice as likely to end up hidden homeless than their peers. akt provides support and routes to safe homes so that young people can thrive.
The Team
The Digital Service team offer targeted casework in the Southeast, Northwest and East Midlands as well as in East Anglia and the West Midlands. In 2024/2025, 30% of referrals to akt were for our Digital Service, making it our second biggest team after London.
Job Summary
- Work alongside the Digital Services Manager to develop and enhance akt’s digital offer and ensure it meets all current and potential needs of young people.
- Assess the needs of, and undertake casework with, young LGBTQ+ people who are homeless, vulnerably housed, or in a hostile environment.
- Maintain up to date records of young people accessing national casework.
- Offer support to volunteers around digital engagement including live chat.
- Contribute to and maintain digital resources and signposting routes to enable young people to engage with appropriate services.
- Contribute to the development of the online resource hub so that it continues to meet the needs of young people accessing online support.
This is a temporary part-time position of approximately 6 months duration. There is one vacancy that can be done from akt locations in London, Manchester, Newcastle or Bristol.
Digital Caseworker employer: akt
akt is an exceptional employer dedicated to supporting LGBTQ+ youth, offering a vibrant work culture that prioritises inclusivity and personal growth. Employees benefit from flexible working arrangements across multiple locations, including London, Manchester, Newcastle, and Bristol, alongside opportunities for professional development in a meaningful role that directly impacts the lives of vulnerable young people. Join us in making a difference while enjoying a supportive environment that values your contributions and fosters collaboration.
