Customer Engagement Specialist - Stafford, VA

Customer Engagement Specialist - Stafford, VA

Stafford Full-Time No home office possible
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At a Glance

  • Tasks: Engage customers in-store about HVAC upgrades and schedule consultations.
  • Company: Join ARS, a leading provider of home services with over 45 years of experience.
  • Benefits: Earn weekly pay, commission, and enjoy paid training with health insurance options.
  • Why this job: Great opportunity to develop sales skills while making a positive impact on home comfort.
  • Qualifications: Must be 18+, friendly, and available for weekend shifts; no prior experience needed.
  • Other info: Potential for career growth into Sales Advisor roles and flexible work locations.

Company Name

ARS-Rescue Rooter

Overview

Pay: $20 per hour + commissionEarning potential: $20 – $30/hour on average with commissionSchedule: Discussed during interviewLocation: Stafford, VA (Must be available to work at store locations throughout Northern VA)

Full-time & Part-time opportunities available

Join ARS, the nation\’s largest provider of residential HVAC, plumbing, and electrical services with 7,000+ professionals and over 45 years of trusted home service.

What We Offer:

  • Weekly pay via direct deposit

  • Commission on top of hourly rate

  • Paid training — no HVAC experience required

  • Career path into Sales Advisor roles

  • Full-time employees also receive:

    • Insurance available after 31 days

    • Low-cost medical (as low as $5/week)

    • Dental, vision, HSA/FSA

    • 401(k) with company match

    • Paid time off + holiday pay

    • Company-paid life insurance

Responsibilities

Work inside a national retail home improvement store engaging customers in friendly conversations about HVAC upgrades, air quality enhancements, and energy efficiency. Your goal is to schedule free in-home consultations with our experienced comfort advisors, or sell simple HVAC System Tune-Ups if the customer has a newer system that just needs a little touch from the pros at ARS.

Qualifications

What You Need:

  • Willingness to approach and engage retail shoppers
  • Friendly, outgoing personality; sales experience a plus
  • Ability to stand/walk for up to 6 hours during shift
  • Reliable transportation to/from assigned store
  • Minimum age: 18 years
  • Available for weekend retail hours (potential holidays)
  • Clean, professional appearance to represent the ARS brand
  • Ability to attend weekly in-office meetings
  • Must pass background check

Note: This posting outlines potential pay ranges and opportunities, which are not guaranteed and do not represent a formal offer. Additional compensation may be offered based on experience and will be outlined in an offer letter addendum. ARS is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status under applicable federal, state, or local laws. Privacy policy available upon request.

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Customer Engagement Specialist - Stafford, VA employer: Aksarben Heating, Air Conditioning, Plumbing

At ARS-Rescue Rooter, we pride ourselves on being an exceptional employer, offering a supportive work culture that values employee growth and development. With competitive pay, comprehensive benefits including low-cost medical insurance and a 401(k) plan with company match, as well as opportunities for career advancement into Sales Advisor roles, our team members in Stafford, VA enjoy a rewarding and fulfilling work experience while making a positive impact in the community.
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Contact Detail:

Aksarben Heating, Air Conditioning, Plumbing Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Customer Engagement Specialist - Stafford, VA

✨Tip Number 1

Familiarise yourself with HVAC systems and energy efficiency concepts. Even though no prior experience is required, having a basic understanding will help you engage customers more effectively and demonstrate your enthusiasm for the role.

✨Tip Number 2

Practice your communication skills by engaging in friendly conversations with friends or family. This will help you become more comfortable approaching retail shoppers and discussing HVAC upgrades in a casual yet informative manner.

✨Tip Number 3

Research ARS-Rescue Rooter and their services thoroughly. Knowing the company’s values, mission, and offerings will allow you to align your conversation with potential customers and show that you are genuinely interested in being part of the team.

✨Tip Number 4

Be prepared to discuss your availability during the interview. Since the role requires weekend hours, showing flexibility and a willingness to work during peak times can set you apart from other candidates.

We think you need these skills to ace Customer Engagement Specialist - Stafford, VA

Customer Engagement
Sales Skills
Communication Skills
Interpersonal Skills
Problem-Solving Skills
Time Management
Adaptability
Friendly and Outgoing Personality
Ability to Work in a Team
Basic Knowledge of HVAC Systems
Reliability
Professional Appearance
Ability to Stand/Walk for Extended Periods

Some tips for your application 🫡

Understand the Role: Read the job description carefully to understand the responsibilities and qualifications required for the Customer Engagement Specialist position. Tailor your application to highlight relevant skills and experiences.

Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your customer service or sales experience. Use bullet points to make it easy to read, and include specific achievements that demonstrate your ability to engage customers effectively.

Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention why you are a good fit for the position and how your personality aligns with the friendly, outgoing nature they seek.

Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.

How to prepare for a job interview at Aksarben Heating, Air Conditioning, Plumbing

✨Show Your Enthusiasm

Make sure to express your excitement about the role and the company. ARS-Rescue Rooter values a friendly and outgoing personality, so let your enthusiasm shine through during the interview.

✨Prepare for Customer Engagement Scenarios

Think of examples from your past experiences where you successfully engaged with customers. Be ready to discuss how you would approach retail shoppers and initiate conversations about HVAC upgrades and energy efficiency.

✨Dress Professionally

Since you'll be representing the ARS brand, it's important to present yourself in a clean and professional manner. Choose an outfit that reflects the company's standards and shows you take the opportunity seriously.

✨Ask Insightful Questions

Prepare some thoughtful questions about the role, the team, and the company culture. This not only shows your interest but also helps you determine if ARS-Rescue Rooter is the right fit for you.

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