Senior User Experience Designer in City of London

At AKQA, we believe in the imaginative application of art and science to create beautiful ideas, products and services. With an entrepreneurial and collaborative approach, we design adaptive digital services and experiences that capture the imagination, delivering impressive returns for our clients. Experience Designers at AKQA apply empathy, systems thinking, and craftsmanship to strategic insights - designing groundbreaking solutions to human problems. Adept storytellers and fearless innovators, they create interactive experiences, products and services that move the world. Our Senior Experience Designers are endlessly curious and obsessed with consumer behaviour and psychology but armed with a product mindset. They demonstrate passion, empathy, excellent listening skills, intelligence and are the human‑centric glue that binds together business strategy, creative, and technology into a harmonious collaboration, working with multi‑disciplinary teams to deliver positive impact for brands, people and their environment.

THE ROLE

• Brief interpretation - able to interpret a brief, identify knowledge gaps and validate the objectives and KPIs
• Planning – help define and scope the correct tasks and deliverables for a project. Contribute to the overall account strategy and relationship
• Process – understand, apply and advocate user‑centred design techniques and processes, from project initiation through to on‑going product evolution
• Understanding – know how to interpret the insights gained from existing and new research, and know how to apply these to a project
• Research – plan, set up, and run user testing and research, then report back insights and recommendations
• Design – craft clear presentations and UX deliverables that ultimately help create award‑winning experiences
• Software and tools – confident knowing the right tools to use for each job, and how to use them
• Client – help create and deliver impactful client presentations
• Management – provide informal support, guidance and mentoring to junior members of the User Experience team

QUALITIES AND EXPERIENCE

• Experience leading UX from the start to the end of a project
• Experience defining design systems and solving for multiple platforms
• Experience using UCD and service design processes and techniques
• Collaborative and pragmatic approach to work
• Confident explaining designs and solutions to the wider team
• A natural problem solver – asking the right questions to get to the answer
• Able to think strategically, creatively and conceptually
• An eye for detail and strong design skills
• Understanding of good usability and accessibility practices
• Able to deliver work to the highest possible standards at all times – on time and within budget
• Able to clearly and articulately communicate ideas
• Able to work in a fast‑paced environment – demonstrating flexibility, adaptability and leadership skills
• Be responsible for your ongoing learning, research and self‑improvement
• Great understanding of different digital platforms, technologies and content management systems
• Expert in industry standard design tools including Figma and other prototyping tools
• Confident in using AI to improve and accelerate the design process
• Experience in a related field, such as Interaction Design, Product Design, Industrial Design, Graphic Design etc. is preferred

Please include your portfolio link and examples of your work in your application. We are not able to accept applications that do not include a link to your work. Explore our extensive range of benefits here. We believe great work happens when we’re together, fostering creativity, collaboration, and connection. That’s why we’ve adopted a hybrid approach including required in‑office days. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. AKQA is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.