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- Tasks: Lead the IT Service Desk and drive digital transformation with innovative technologies.
- Company: Join a renowned global brand in retail, hospitality, and entertainment.
- Benefits: Competitive salary, career growth, and a dynamic work environment.
- Other info: Be part of a close-knit team with exciting opportunities for development.
- Why this job: Make an impact in a fast-paced setting while embracing cutting-edge AI tools.
- Qualifications: Experience in IT service management and strong relationship-building skills.
The predicted salary is between 50000 - 60000 £ per year.
The Company: My client is a well-known retail, hospitality and entertainment brand who operate on a global scale. They are headquartered in Birmingham, and have offices and sites throughout the UK.
The Role: I am looking for a driven and experienced IT Service Delivery Manager to join a close knit and highly skilled internal IT team. The successful candidate will oversee the UK IT Service Desk team and also have input into Digital Transformation strategy and AI adoption and tooling.
Key Duties:
- Management of the IT Service Desk in alignment with ITIL principles.
- Configuration and deployment management for end user compute estate.
- Business Relationship Management including SLA/SLR/OLA, service reports, complaints and CSAT.
- Supplier relationship management including SLA reviews, contract review, supplier processes and documentation.
- Tender and commercial Management including IT procurement and negotiations.
- To support the drive of Digital Transformation and AI adoption within the business.
- Carrying out reviews of documentation and processes to ensure they are up to date, relevant and manage through change control procedures.
- To advise on the latest technologies and innovations that will enhance business IT systems.
Experience required:
- Proven experience working as an IT Service Delivery Manager / IT Service Manager / IT Service Desk Manager in a fast paced environment.
- Logical sound approach to IT Support and troubleshooting.
- Strong ability to develop customer relationships at all levels.
- Excellent understanding of ITIL principles, including Incident, Request, Problem and Change management.
- Excellent understanding of Microsoft Office 365 and Microsoft Intune.
- Experience of Microsoft CoPilot and other AI tools.
- Previous experience leading a team of Service Desk Analysts including coaching and developing team members.
- Previous hospitality, entertainment or retail sector experience is preferred.
Contact: Please apply via the link or contact matthew.stone@akkodisgroup.com for more information.
IT Service Delivery Manager in West Bromwich employer: Akkodis
Contact Detail:
Akkodis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Delivery Manager in West Bromwich
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail, hospitality, or entertainment sectors. We all know someone who knows someone, so don’t be shy about asking for introductions or insights into the company culture.
✨Tip Number 2
Prepare for the interview by researching the latest trends in IT service delivery and digital transformation. We want you to impress them with your knowledge of AI tools and ITIL principles, so brush up on those topics before you step into the room!
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss how you've coached and developed teams in the past. We want to hear about your experiences managing service desks and how you’ve improved customer satisfaction.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who can contribute to our mission of enhancing IT services in dynamic environments.
We think you need these skills to ace IT Service Delivery Manager in West Bromwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Service Delivery Manager role. Highlight your experience with ITIL principles and any relevant achievements in managing service desks or teams. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background in digital transformation and AI can benefit us. Keep it engaging and personal – we love a good story!
Showcase Your Team Leadership Skills: Since this role involves leading a team, make sure to highlight your experience in coaching and developing team members. Share specific examples of how you've fostered strong relationships and improved team performance in past roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Akkodis
✨Know Your ITIL Principles
Make sure you brush up on your ITIL knowledge before the interview. Be ready to discuss how you've applied these principles in your previous roles, especially in managing service desks and handling incidents.
✨Showcase Your Leadership Skills
As an IT Service Delivery Manager, you'll be leading a team. Prepare examples of how you've coached and developed team members in the past. Highlight any specific achievements that demonstrate your ability to foster a positive team environment.
✨Understand Digital Transformation
Familiarise yourself with the latest trends in digital transformation and AI tools, particularly Microsoft CoPilot. Be prepared to share your insights on how these technologies can enhance business IT systems and improve service delivery.
✨Build Relationships
Since this role involves business relationship management, think about how you've successfully built relationships with stakeholders in the past. Have specific examples ready that showcase your ability to manage SLAs and handle complaints effectively.