Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the UK IT Service Desk team and drive AI & Digital Transformation initiatives.
- Company: Join a leading global brand with a strong presence in the UK.
- Benefits: Competitive salary, career development opportunities, and a dynamic work environment.
- Other info: Ideal for those passionate about technology and innovation in retail, hospitality, or entertainment.
- Why this job: Be at the forefront of digital transformation and make a real impact in IT service delivery.
- Qualifications: Proven IT support experience and strong customer relationship management skills.
The predicted salary is between 50000 - 65000 £ per year.
A leading global brand in the United Kingdom seeks an experienced IT Service Delivery Manager to oversee its UK IT Service Desk team. The role involves managing service delivery in accordance with ITIL principles and contributing to Digital Transformation strategies, including AI adoption.
The ideal candidate will have a proven track record in IT support roles, strong abilities in customer relationship management, and relevant experience in the retail, hospitality, or entertainment sectors.
IT Service Delivery Lead — AI & Digital Transformation in West Bromwich employer: Akkodis
Contact Detail:
Akkodis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Delivery Lead — AI & Digital Transformation in West Bromwich
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT and digital transformation space. Attend industry events or webinars where you can meet potential employers and showcase your expertise in service delivery.
✨Tip Number 2
Prepare for those interviews by brushing up on ITIL principles and AI trends. We want you to be ready to discuss how you can lead a team effectively while driving digital transformation strategies.
✨Tip Number 3
Showcase your customer relationship management skills! Think of examples from your past roles where you’ve improved service delivery or enhanced customer satisfaction, especially in retail or hospitality.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace IT Service Delivery Lead — AI & Digital Transformation in West Bromwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT support roles and aligns with the job description. We want to see how your skills in service delivery and customer relationship management shine through!
Showcase Relevant Experience: If you've worked in retail, hospitality, or entertainment sectors, let us know! We love seeing how your background can contribute to our Digital Transformation strategies, especially with AI.
Use Clear Language: Keep your application clear and concise. We appreciate straightforward communication that gets to the point, especially when discussing your achievements and how they relate to ITIL principles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Akkodis
✨Know Your ITIL Principles
Make sure you brush up on ITIL principles before the interview. Be ready to discuss how you've applied these in your previous roles, especially in managing service delivery. This shows that you understand the framework and can implement it effectively.
✨Showcase Your Digital Transformation Experience
Prepare examples of how you've contributed to digital transformation initiatives, particularly involving AI. Highlight specific projects where you led or supported the adoption of new technologies, as this will resonate with their focus on innovation.
✨Customer Relationship Management is Key
Think of instances where you've excelled in customer relationship management. Be ready to share stories that demonstrate your ability to build strong relationships and resolve issues efficiently, as this is crucial for the role.
✨Industry Knowledge Matters
Familiarise yourself with trends and challenges in the retail, hospitality, or entertainment sectors. Being able to discuss these during your interview will show that you're not just a tech expert but also understand the business landscape they operate in.