At a Glance
- Tasks: Provide essential IT support and troubleshoot user queries in a dynamic environment.
- Company: Join Akkodis, a global leader in engineering and technology innovation.
- Benefits: Enjoy competitive salary, hybrid work, and opportunities for professional growth.
- Other info: Be part of a high-impact initiative transforming the public sector's workforce.
- Why this job: Make a real impact by shaping the future of technology in a collaborative team.
- Qualifications: Experience in 1st line IT support and familiarity with ServiceNow or similar tools.
The predicted salary is between 22050 - 26950 £ per year.
- Region/ country
- United Kingdom
- Job title
- Service Desk Operator
- Reporting to
- IT Service Desk Manager
- Location
- Stevenage Hybrid
Akkodis is a global leader in engineering, technology, and R&D, harnessing the power of connected data to drive digital transformation and innovation for a smarter, more sustainable future.
As part of the Adecco Group, Akkodis combines the expertise of AKKA and Modis, with over 50,000 engineers and digital specialists across 30 countries in North America, EMEA, and APAC.
Our teams bring extensive cross-sector knowledge in critical technology areas such as mobility, software services, robotics, simulations, cybersecurity, AI, and data analytics, enabling clients to tackle complex challenges in today’s rapidly evolving markets.
With a comprehensive solution portfolio across four service lines—Consulting, Solutions, Talents, and Academy—Akkodis supports clients from concept through to full-scale deployment and optimisation.
Our diverse offerings help organisations rethink product development, accelerate productivity, reduce time-to-market, and prepare for the future.
At Akkodis, you’ll join a dynamic environment that values continuous learning and global collaboration, where you can make a meaningful impact through innovative projects that shape the future of technology.
Akkodis is launching a new technical delivery team to drive a UK national program in collaboration with key partners, designed to transform and future-proof the central government’s workforce.
By leveraging cutting-edge technology, strategic partnerships, and a comprehensive Saa S-based platform, this program will create an advanced, candidate-centric experience tailored to meet tomorrow’s public sector skill demands.
This high-impact initiative offers a unique opportunity to join a team dedicated to building a scalable, data-driven recruitment ecosystem.
Through redesigning, building, and rolling out a sophisticated Big Data system, our diverse roles span across architecture, project management, data analytics, development, and technical support, giving you the chance to shape a dynamic, next-gen digital infrastructure.
As a 1st Line IT Service Desk Operator, you will be responsible for providing essential IT support, ensuring effective communication with users, and maintaining an organised and efficient service desk operation.
Your key duties include incident management, problem-solving, and escalation where necessary, to maintain a high level of service and user satisfaction.
- Act as the first point of contact for system users, handling IT-related queries via phone, email, and ticketing systems.
- Provide initial troubleshooting and resolution for common issues related to system access, functionality, and performance.
- Log, categorise, and prioritise incidents and service requests in Service Now, ensuring timely resolution.
- Escalate complex or unresolved issues to 2nd line support or relevant teams.
- Keep users informed on the status of their queries and expected resolution times.
- Collaborate with wider IT teams to improve system performance and user satisfaction.
- Maintain accurate records of incidents, troubleshooting steps, and resolutions in Service Now.
- Contribute to knowledge base articles and user guides to improve self-service capabilities.
- Identify recurring issues and suggest improvements to prevent future incidents.
- Previous experience in a 1st line IT support or service desk role.
- Experience using Service Now or a similar ITSM tool for incident and request management.
- Basic understanding of Saa S applications, system access, and user account management.
- Ability to work effectively in a fast-paced, customer-focused environment.
- Strong problem-solving skills with the ability to troubleshoot common IT issues.
- Excellent communication skills and the ability to provide clear, user-friendly guidance.
- Strong attention to detail and ability to document technical information accurately.
- Bachelor’s degree within Information Technology or relevant field.
- ITIL certification is desirable.
- Microsoft 365 fundamentals (understanding of Microsoft cloud solutions).
Service Desk Operator in Watford employer: Akkodis
Join a leading defence and technology organisation in Stevenage as a Principal Commercial Officer, where you will thrive in a collaborative work culture that values your contributions and supports your professional growth. With competitive salaries, excellent benefits, and hybrid working arrangements, this role offers the unique opportunity to engage with nationally significant programmes while developing your career in a complex and regulated environment. Experience a workplace that prioritises continuous improvement and fosters strong stakeholder relationships, making it an ideal setting for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Operator in Watford
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Akkodis values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Akkodis might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Akkodis!
✨Direct Apply to Akkodis
Let's not forget to apply directly through the Akkodis website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Service Desk Operator in Watford
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Akkodis.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Akkodis. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Akkodis
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
