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- Tasks: Lead a team of Network Support Engineers and ensure top-notch technical support.
- Company: Established network service provider and Cisco Premier Partner in Worcestershire.
- Benefits: Competitive salary, car allowance, bonus, private healthcare, and more.
- Why this job: Make a real impact by leading a dynamic team and enhancing customer satisfaction.
- Qualifications: Strong leadership skills, CCNA certified, and experience in technical support.
- Other info: Office-based role with travel opportunities and excellent career growth.
The predicted salary is between 42000 - 58000 £ per year.
£50,000 - £70,000 + car allowance, bonus, private healthcare and other great benefits
Full Time/Permanent
Worcestershire/with travel
The Company
My client is a well-established, yet growing network service provider and Cisco Premier Partner based in Worcestershire.
The Role
I am looking for a driven Technical Team Leader to lead a team of Network Support Engineers and ensure smooth delivery of technical support services maintaining a high standard of customer satisfaction. The Technical Team Leader will oversee day-to-day Service Desk operations, ensuring incidents and requests are handled efficiently, and maintaining clear communication with customers and internal teams. You will play a key role in developing team capability, implementing best practices, and driving continuous improvement across support processes. This is primarily an office-based role in Worcestershire but will also require ad-hoc travel to client sites.
The Person
The ideal candidate will bring strong leadership qualities, excellent communication skills, and a customer-focused mindset. You should be confident in guiding and mentoring technical staff, able to remain calm under pressure, and comfortable making decisions in fast-paced environments. A proactive approach to problem-solving, a commitment to service excellence, and a desire for ongoing professional development will be highly valued.
Technical Skills and Experience
- Proven experience of day-to-day working with Cisco technologies
- Will be CCNA certified at a minimum with CCNP preferable but not essential
- Must have experience in a Service Desk or technical support environment, ideally in a senior or team-leading capacity.
- Strong leadership and people-management skills, with the ability to coach, mentor, and motivate technical staff.
- Excellent communication abilities, including clear written updates and confident customer-facing interaction.
- Solid understanding of networking, infrastructure, and common enterprise technologies to support effective technical escalation.
- Experience working with ITSM/ticketing platforms (eg, incident, request, change management workflows).
- Must also hold a valid UK driving license.
Please apply via the link or contact for more information.
Technical Team Leader employer: Akkodis
Contact Detail:
Akkodis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Team Leader
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend tech meetups, conferences, or even local events. You never know who might have a lead on your next big opportunity!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements. This is a great way to demonstrate your technical expertise and leadership qualities to potential employers.
✨Tip Number 3
Prepare for interviews like a pro! Research the company and its culture, and be ready to discuss how your experience aligns with their needs. Practice common interview questions, especially those related to team leadership and problem-solving.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be the perfect fit for you. Plus, it’s a straightforward way to get your application noticed by the right people.
We think you need these skills to ace Technical Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Team Leader role. Highlight your leadership experience and technical skills, especially with Cisco technologies. We want to see how you can lead a team and ensure customer satisfaction!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've led teams and improved processes in previous positions. We love a good story!
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Keep your language clear and concise, and don’t forget to proofread for any typos. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Let’s get your journey started!
How to prepare for a job interview at Akkodis
✨Know Your Tech Inside Out
Make sure you brush up on your Cisco technologies and networking concepts. Be ready to discuss your experience with specific tools and platforms, as well as any challenges you've faced in previous roles. This will show that you're not just a leader but also technically savvy.
✨Showcase Your Leadership Style
Prepare examples of how you've successfully led teams in the past. Think about times when you mentored staff or improved team performance. This is your chance to demonstrate your leadership qualities and how you can motivate others to achieve great results.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly, especially when discussing technical issues. Remember, communication is key in this role, so be prepared to explain complex ideas in a way that's easy for others to understand. This will highlight your customer-focused mindset.
✨Be Ready for Problem-Solving Scenarios
Expect to face hypothetical scenarios during the interview where you'll need to demonstrate your problem-solving skills. Think through common issues that arise in a Service Desk environment and how you would handle them. This will showcase your proactive approach and ability to stay calm under pressure.