At a Glance
- Tasks: Provide 1st and 2nd line IT support across various technologies, ensuring smooth operations.
- Company: Join Akkodis, a global leader in engineering and technology innovation.
- Benefits: Competitive salary, travel opportunities, and a focus on continuous learning.
- Other info: Dynamic work environment with excellent career growth potential.
- Why this job: Make a real impact by solving tech challenges for diverse clients across the UK.
- Qualifications: Experience in IT support and strong problem-solving skills required.
The predicted salary is between 31500 - 38500 £ per year.
- Reporting To
- Service Delivery Manager (or relevant line manager)
- Location
- Skelmersdale & Manchester, with travel across the UK and Northern Ireland
- Company
Akkodis is a global leader in engineering, technology, and R&D, harnessing the power of connected data to drive digital transformation and innovation for a smarter, more sustainable future.
As part of the Adecco Group, Akkodis employs over 50,000 engineers and digital specialists across 30 countries in North America, EMEA, and APAC.
Our teams bring extensive cross-sector knowledge in critical technology areas such as mobility, software services, robotics, simulations, cybersecurity, AI, and data analytics, enabling clients to tackle complex challenges in today’s rapidly evolving markets.
With a comprehensive solution portfolio across four service lines: Consulting, Solutions, Talents, and Academy, Akkodis supports clients from concept through to full-scale deployment and optimisation.
Our diverse offerings help organisations rethink product development, accelerate productivity, reduce time-to-market, and prepare for the future.
At Akkodis, you'll join a dynamic environment that values continuous learning and global collaboration, where you can make a meaningful impact through innovative projects that shape the future of technology.
Scope
The Field Services Engineer provides 1st and 2nd Line IT support services across multiple Akkodis client environments.
The role supports end users both remotely and on-site, ensuring the efficient operation of IT infrastructure, telecommunications systems, and end-user technology.
This position requires regular travel to customer sites throughout the UK and Northern Ireland to deliver high-quality support and maintain exceptional customer satisfaction.
Role
As a Field Services Engineer, you will be responsible for delivering responsive and effective technical support across a broad range of technologies.
You will troubleshoot hardware, software, networking, and telecommunications issues, ensuring minimal disruption to customer operations.
Working independently and collaboratively with internal teams and third-party vendors, you will manage incidents through to resolution while maintaining excellent service standards and building strong customer relationships.
Responsibilities
- Provide 1st and 2nd Line IT support across hardware, software, networking, and telecommunications environments.
- Diagnose and resolve issues relating to laptops, desktops, mobile devices, printers, and peripheral equipment.
- Support, maintain, and troubleshoot Windows operating systems, Microsoft 365, Active Directory, and enterprise applications.
- Install, configure, and maintain telecommunications systems, including Vo IP solutions, mobile device management platforms, and networked communication systems.
- Utilise IT Service Management (ITSM) tools such as Service Now, Remedy, or Jira Service Management to log, track, update, and resolve incidents and service requests.
- Troubleshoot network technologies including TCP/IP, DNS, DHCP, VPNs, LAN, and WAN environments.
- Manage incidents through to successful resolution, escalating where appropriate and ensuring adherence to service level agreements.
- Maintain accurate documentation of support activities, resolutions, procedures, and technical knowledge.
- Collaborate with internal support teams, infrastructure specialists, and third-party vendors to resolve complex technical issues.
- Provide on-site support to customer locations across the UK and Northern Ireland as required.
- Deliver outstanding customer service and develop strong working relationships with client stakeholders.
- Contribute to continuous service improvement initiatives and knowledge-sharing activities.
- Required Experience
- Previous experience in a 1st Line or 2nd Line IT Support, Service Desk, Desktop Support, or Field Services role.
- Experience supporting Windows operating systems, Microsoft 365, and Active Directory environments.
- Proven experience troubleshooting end-user hardware, software, networking, and telecommunications issues.
- Experience working with IT Service Management (ITSM) platforms such as Service Now, Remedy, or Jira Service Management.
- Experience supporting users in customer-facing or multi-client environments is highly desirable.
- Experience providing remote and on-site technical support across multiple locations.
- Required Skills
- Strong technical knowledge of Windows operating systems, Microsoft 365, and Active Directory.
- Strong understanding of networking principles and technologies, including TCP/IP, DNS, DHCP, VPNs, LAN, and WAN.
- Familiarity with telecommunications technologies such as Vo IP, mobile networks, and unified communications platforms.
- Ability to diagnose and resolve hardware, software, network, and telecoms issues efficiently and effectively.
- Proficiency in using ITSM tools and adhering to incident and request management processes.
- Excellent communication and interpersonal skills with a customer-focused approach.
- Strong problem-solving and analytical capabilities.
- Ability to prioritise workload and manage multiple tasks in a fast-paced environment.
- Ability to work independently and collaboratively within a wider support team.
- Full UK driving licence preferred due to regular travel requirements.
- Required Education
- GCSEs (or equivalent) including Maths and English.
- Relevant IT qualification, diploma, or certification preferred.
- Industry certifications such as Comp TIA A+, Network+, Microsoft Fundamentals, ITIL Foundation, or equivalent are advantageous.
- Ongoing commitment to technical learning and professional development.
- #J-18808-Ljbffr
IT Field Services Engineer (1st & 2nd Line Support) in Skelmersdale employer: Akkodis
As a Power Platform Architect with us, you'll join a forward-thinking organisation in London that values innovation and collaboration. We offer a dynamic hybrid work environment, competitive daily rates, and a culture that fosters professional growth through challenging projects and continuous learning opportunities. Our commitment to employee development and a supportive atmosphere makes us an excellent employer for those seeking meaningful and rewarding careers in business intelligence.
StudySmarter Expert Advice🤫
We think this is how you could land IT Field Services Engineer (1st & 2nd Line Support) in Skelmersdale
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Akkodis values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Akkodis might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Akkodis!
✨Direct Apply to Akkodis
Let's not forget to apply directly through the Akkodis website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Field Services Engineer (1st & 2nd Line Support) in Skelmersdale
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Akkodis.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Akkodis. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Akkodis
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
