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For Companies At a Glance
- Tasks: Lead the strategic direction and optimisation of Salesforce Service Cloud for a leading service provider.
- Company: Join a dynamic organisation focused on innovation and customer-centric solutions.
- Benefits: Enjoy a competitive salary, hybrid working, and opportunities for training and certifications.
- Why this job: Shape the future of Salesforce products while making a real impact on customer experiences.
- Qualifications: Experience as a Product Manager for Salesforce with relevant certifications and hands-on expertise.
- Other info: Collaborate with cross-functional teams and drive effective adoption of new features.
The predicted salary is between 28800 - 48000 £ per year.
Akkodis are currently working in partnership with a leading service provider to recruit an experienced Salesforce Product Manager to lead and be accountable for the strategic direction, optimisation, and ongoing evolution of the Salesforce Service Cloud platform across our clients' business.
The Role
As the Salesforce Product Manager you will ensure that Salesforce capabilities are aligned to business objectives, deliver measurable operational benefits, and enable scalable, customer-centric solutions through effective product ownership, stakeholder engagement, and technical leadership. You will be a hands-on Product Manager with a detailed, working understanding of Salesforce Service Cloud, the wider Salesforce ecosystem (including integrations and data), and emerging AI capabilities (such as automation, analytics, and AI-driven service features), enabling you to shape, challenge, and guide solution design and delivery effectively.
Along with a highly competitive salary there is the flexibility of hybrid working and the opportunity to develop your skills with further training and certifications.
The Responsibilities
- Own, actively manage and present quarterly the end-to-end product roadmap for Salesforce platforms, incorporating input from stakeholder teams and ensuring alignment with organisational strategy and customer experience objectives.
- Identify, assess, and prioritise product features, enhancements, and technical improvements that drive operational efficiency, improve customer satisfaction, support revenue growth, and enhance overall profitability.
- Work collaboratively with cross-functional teams (Operations, IT, Digital, Data, Compliance, and third-party suppliers) to ensure Salesforce product goals are fully aligned with business outcomes and regulatory requirements.
- Translate product strategy into clear product requirements, including epics, user stories, acceptance criteria, and success measures, ensuring delivery teams have a shared understanding of expected outcomes.
- Conduct market research, industry benchmarking, and competitive analysis to identify emerging trends, opportunities, and risks relevant to the Salesforce product landscape.
- Partner closely with development and delivery teams to ensure solutions are designed, built, tested, and delivered on time, within budget, and to agreed quality standards, managing dependencies and trade-offs where required.
- Develop, maintain, and govern product documentation, including user guides, release notes, training materials, and technical documentation, ensuring consistency and adoption across the organisation.
- Analyse product usage data, performance metrics, and customer feedback to identify improvement opportunities, validate roadmap priorities, and continuously optimise platform value.
- Lead and support go-to-market and change initiatives for new Salesforce features and enhancements, working with operational, sales, and communications teams to drive effective adoption and benefits realisation.
The Requirements
- Demonstrable experience operating as a user-focused Product Manager / Product Owner for Salesforce, supported by relevant Salesforce certifications across core products.
- Deep, hands-on expertise in Salesforce Service Cloud, including case management, omni-channel service, automation, reporting, and customer experience optimisation.
- A strong working knowledge of the wider Salesforce ecosystem, including Sales Cloud, Marketing Cloud, and related platform capabilities, with an appreciation of how these can be integrated to deliver end-to-end customer journeys.
- Proven ability to collaborate with technical delivery teams and influence senior stakeholders to define, agree, and maintain a clear product vision and roadmap that delivers measurable strategic outcomes.
- Experience translating product strategy and roadmaps into prioritised backlogs, ensuring the highest-value features and improvements are delivered first, balancing business value, risk, and technical dependency.
- Demonstrated experience coaching and mentoring Salesforce Administrators, fostering capability growth, best practice, and continuous improvement.
- Experience managing and holding third-party suppliers and delivery partners to account, ensuring quality, value for money, and alignment to agreed outcomes.
If you are looking for an exciting new challenge to join a growing organisation and play a key role in its continued success, please apply now.
Salesforce Product Manager in Sheffield employer: Akkodis
Contact Detail:
Akkodis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Salesforce Product Manager in Sheffield
✨Tip Number 1
Network like a pro! Reach out to your connections in the Salesforce ecosystem and let them know you're on the hunt for a Product Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Get your hands dirty with Salesforce! If you haven't already, dive into the platform and get familiar with its features. Being able to speak confidently about your experience with Service Cloud and integrations will set you apart during interviews.
✨Tip Number 3
Prepare for those tricky interview questions! Think about how you've managed product roadmaps and collaborated with cross-functional teams in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your achievements.
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to submit your application and keep track of your progress. Plus, it shows you're serious about joining our team and ready to take on the challenge!
We think you need these skills to ace Salesforce Product Manager in Sheffield
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with Salesforce Service Cloud and how it aligns with the role. We want to see how your skills can directly contribute to our goals!
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you’ve driven product success in previous roles. We love seeing measurable outcomes that demonstrate your impact!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key points stand out and are easy to read.
Apply Through Our Website: We encourage you to submit your application through our website for a smoother process. It helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at Akkodis
✨Know Your Salesforce Inside Out
Make sure you have a solid understanding of Salesforce Service Cloud and the wider ecosystem. Brush up on key features, integrations, and emerging AI capabilities. Being able to discuss these confidently will show that you're not just familiar with the platform but can also leverage it strategically.
✨Align with Business Objectives
Before the interview, think about how Salesforce can drive operational efficiency and improve customer satisfaction. Be ready to share examples of how you've aligned product strategies with business goals in the past. This will demonstrate your ability to think like a Product Manager who understands the bigger picture.
✨Prepare for Stakeholder Engagement Scenarios
Expect questions about how you’ve collaborated with cross-functional teams. Prepare specific examples where you’ve successfully engaged stakeholders to align product goals with business outcomes. This will highlight your communication skills and ability to influence others.
✨Showcase Your Analytical Skills
Be prepared to discuss how you've used data to inform product decisions. Think of instances where you've analysed product usage or customer feedback to identify improvement opportunities. This will illustrate your analytical mindset and commitment to continuous optimisation.
