At a Glance
- Tasks: Lead the strategic direction and optimisation of Salesforce Service Cloud for our clients.
- Company: Join a leading service provider with a focus on innovation and collaboration.
- Benefits: Enjoy a competitive salary, hybrid working, and opportunities for professional development.
- Other info: Dynamic role with excellent career growth and a supportive team environment.
- Why this job: Shape the future of customer-centric solutions using cutting-edge Salesforce technology.
- Qualifications: Experience as a Product Manager with Salesforce expertise and strong leadership skills.
The predicted salary is between 60000 - 80000 € per year.
Akkodis are currently working in partnership with a leading service provider to recruit an experienced Salesforce Product Manager to lead and be accountable for the strategic direction, optimisation, and ongoing evolution of the Salesforce Service Cloud platform across our clients' business.
Please note this would be a hybrid role with 2-3 days a week required in Sheffield (close proximity to Sheffield train station).
As the Salesforce Product Manager you will ensure that Salesforce capabilities are aligned to business objectives, deliver measurable operational benefits, and enable scalable, customer-centric solutions through effective product ownership, stakeholder engagement, and technical leadership.
You will be a hands-on Product Manager with a detailed, working understanding of Salesforce Service Cloud, the wider Salesforce ecosystem (including integrations and data), and emerging AI capabilities (such as automation, analytics, and AI-driven service features), enabling you to shape, challenge, and guide solution design and delivery effectively.
Along with a highly competitive salary there is the flexibility of hybrid working and the opportunity to develop your skills with further training and certifications.
- Own, actively manage and present quarterly the end-to-end product roadmap for Salesforce platforms, incorporating input from stakeholder teams and ensuring alignment with organisational strategy and customer experience objectives.
- Work collaboratively with cross-functional teams (Operations, IT, Digital, Data, Compliance, and third-party suppliers) to ensure Salesforce product goals are fully aligned with business outcomes and regulatory requirements.
- Conduct market research, industry benchmarking, and competitive analysis to identify emerging trends, opportunities, and risks relevant to the Salesforce product landscape.
- Partner closely with development and delivery teams to ensure solutions are designed, built, tested, and delivered on time, within budget, and to agreed quality standards, managing dependencies and trade-offs where required.
- Develop, maintain, and govern product documentation, including user guides, release notes, training materials, and technical documentation, ensuring consistency and adoption across the organisation.
- Analyse product usage data, performance metrics, and customer feedback to identify improvement opportunities, validate roadmap priorities, and continuously optimise platform value.
- Lead and support go-to-market and change initiatives for new Salesforce features and enhancements, working with operational, sales, and communications teams to drive effective adoption and benefits realisation.
- Demonstrable experience operating as a user-focused Product Manager / Product Owner for Salesforce, supported by relevant Salesforce certifications across core products.
- Deep, hands-on expertise in Salesforce Service Cloud, including case management, omni-channel service, automation, reporting, and customer experience optimisation.
- A strong working knowledge of the wider Salesforce ecosystem, including Sales Cloud, Marketing Cloud, and related platform capabilities, with an appreciation of how these can be integrated to deliver end-to-end customer journeys.
- Experience translating product strategy and roadmaps into prioritised backlogs, ensuring the highest-value features and improvements are delivered first, balancing business value, risk, and technical dependency.
- Demonstrated experience coaching and mentoring Salesforce Administrators, fostering capability growth, best practice, and continuous improvement.
- Experience managing and holding third-party suppliers and delivery partners to account, ensuring quality, value for money, and alignment to agreed outcomes.
Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world.
Manager - Product Manager in Sheffield employer: Akkodis
Akkodis is an exceptional employer that prioritises employee development and offers a dynamic work culture, particularly for the role of Salesforce Product Manager. With a hybrid working model based in Sheffield, employees benefit from flexible arrangements, competitive salaries, and opportunities for further training and certifications, all while contributing to innovative solutions that drive customer-centric outcomes.
StudySmarter Expert Advice🤫
We think this is how you could land Manager - Product Manager in Sheffield
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to Salesforce Product Management. We recommend role-playing with a friend or using mock interview tools to boost your confidence.
✨Tip Number 3
Showcase your expertise! Bring along examples of your past work, especially any successful projects involving Salesforce Service Cloud. This will help you stand out and demonstrate your hands-on experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Manager - Product Manager in Sheffield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Salesforce Product Manager role. Highlight your experience with Salesforce Service Cloud and any relevant certifications. We want to see how your skills align with the job description!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your product management experience and how you've driven customer-centric solutions in the past.
Showcase Your Technical Skills:Since this role requires a hands-on understanding of Salesforce and emerging AI capabilities, make sure to highlight your technical skills. We love seeing candidates who can bridge the gap between tech and business objectives!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Akkodis
✨Know Your Salesforce Inside Out
Make sure you have a solid understanding of Salesforce Service Cloud and the wider ecosystem. Brush up on key features, integrations, and emerging AI capabilities. Being able to discuss these in detail will show your hands-on expertise and help you stand out.
✨Align with Business Objectives
Before the interview, think about how Salesforce can drive business outcomes. Be ready to share examples of how you've aligned product goals with organisational strategy in the past. This will demonstrate your ability to think strategically and deliver measurable benefits.
✨Showcase Your Collaborative Spirit
This role requires working with cross-functional teams, so be prepared to discuss your experience in stakeholder engagement. Share specific instances where you’ve successfully collaborated with different departments to achieve product goals, highlighting your communication skills.
✨Prepare for Market Insights
Research current trends and competitive analysis related to Salesforce products. Be ready to discuss how you would approach market research and identify opportunities or risks. This shows that you’re proactive and understand the landscape in which the company operates.
