At a Glance
- Tasks: Resolve complex IT issues and lead exciting projects while mentoring others.
- Company: Dynamic tech company in East Sheffield with a focus on innovation.
- Benefits: Competitive salary of £28,000, regular reviews, and career progression opportunities.
- Other info: Collaborative environment with opportunities in Infrastructure, Security, and DevOps.
- Why this job: Take ownership of projects and shape the future of IT while developing leadership skills.
- Qualifications: Experience in 3rd Line Support and strong troubleshooting abilities.
The predicted salary is between 55000 - 65000 £ per year.
If you're an experienced 3rd Line Engineer looking for more responsibility, project ownership and a clear route into leadership, infrastructure, security or DevOps, this could be the ideal next step. This isn't a role where you'll spend your day resetting passwords or dealing with routine support tickets. You'll be the senior escalation point for complex technical issues, working closely with Infrastructure and Development teams while helping to shape standards, processes and the future direction of IT. You'll also act as a deputy to the Team Lead when required, giving you exposure to leadership responsibilities while remaining hands-on technically.
What you'll be doing:
- Investigating and resolving complex 3rd line issues
- Leading and supporting IT projects and system improvements
- Mentoring and supporting 2nd Line Engineers
- Creating and maintaining technical documentation and SOPs
- Working with Infrastructure teams to implement security policies
- Collaborating with Development teams on deployments and release processes
- Supporting ISO 27001 and Cyber Essentials Plus initiatives
- Engaging with stakeholders across the business
Technical environment includes:
- Microsoft 365
- Entra ID
- Intune
- Microsoft Defender
- SharePoint Online
- Cloud-based Microsoft technologies
- PowerShell
- SQL
- Jira & Confluence
- Cisco networking technologies
- DevOps and release management exposure
We're looking for someone with experience in a 3rd Line Support position who enjoys troubleshooting complex issues and is comfortable communicating with stakeholders at all levels. You'll be naturally curious, capable of working autonomously and confident enough to challenge and investigate when needed. What stands out most is attitude. Technical knowledge is important, but this team values collaboration, communication and professionalism. They're looking for someone who can lead through expertise rather than ego.
The role offers genuine progression opportunities, with the chance to move into Infrastructure, Security, DevOps and even wider global technology functions over time. There's also scope to gain exposure to the software development side of the business for those interested in broadening their technical skillset.
In return, you will receive a salary of £28,000 plus benefits with regular reviews of salary.
3rd Line Support Engineer- East Sheffield (Onsite) employer: Akkodis
Join a leading defence and technology organisation in Stevenage as a Principal Commercial Officer, where you will thrive in a collaborative work culture that values your contributions and supports your professional growth. With competitive salaries, excellent benefits, and hybrid working arrangements, this role offers the unique opportunity to engage with nationally significant programmes while developing your career in a complex and regulated environment. Experience a workplace that prioritises continuous improvement and fosters strong stakeholder relationships, making it an ideal setting for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land 3rd Line Support Engineer- East Sheffield (Onsite)
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Akkodis values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Akkodis might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Akkodis!
✨Direct Apply to Akkodis
Let's not forget to apply directly through the Akkodis website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 3rd Line Support Engineer- East Sheffield (Onsite)
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Akkodis.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Akkodis. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Akkodis
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
