At a Glance
- Tasks: Lead discovery sessions and transform customer operations with innovative solutions.
- Company: Join a large transformation consultancy at the forefront of CRM innovation.
- Benefits: Competitive salary up to £90k, bonuses, and flexible hybrid working.
- Other info: Exciting opportunity for career growth in a dynamic and supportive environment.
- Why this job: Shape the future of customer service and make a real impact in a growing field.
- Qualifications: Experience with ServiceNow and a strong understanding of CRM best practices.
The predicted salary is between 56250 - 68750 £ per year.
Service Now CRM Specialist UK Wide Hybrid | Permanent | Up to the high £90k + bonus and benefits Service Now is making a bigger push into CRM, but there still are not many people who have spent years working across its newer customer products.
The hiring manager knows that, so this is less about matching every module and more about finding someone who understands Service Now, CRM and how good customer operations should work.
I'm working with a large transformation consultancy that wants to build its capability in this area ahead of expected client demand.
They need a senior consultant who can sit with a client, understand how their customer services currently operate and help them work out what the future should look like.
What You'll Be Doing You'll lead discovery sessions with customer operations, service and technology teams.
You'll look at existing customer journeys, processes and systems, identify where services are falling short and turn that into a sensible transformation roadmap and business case.
The work could involve customer case management, contact centre processes, field operations, self-service and workflow automation.
You'll help shape solutions using either Service Now CSM or FSM, depending on the client and your own background.
You may also be asked to help clients understand where Service Now fits alongside established CRM platforms such as Salesforce.
This is not a hands-on developmen...
ServiceNow CRM Specialist | Hybrid | c. £90k employer: Akkodis
Join a leading defence and technology organisation in Stevenage as a Principal Commercial Officer, where you will thrive in a collaborative work culture that values your contributions and supports your professional growth. With competitive salaries, excellent benefits, and hybrid working arrangements, this role offers the unique opportunity to engage with nationally significant programmes while developing your career in a complex and regulated environment. Experience a workplace that prioritises continuous improvement and fosters strong stakeholder relationships, making it an ideal setting for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land ServiceNow CRM Specialist | Hybrid | c. £90k
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Akkodis. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Akkodis before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace ServiceNow CRM Specialist | Hybrid | c. £90k
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Akkodis:Your cover letter is your chance to shine! Tell us why you want to work at Akkodis specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Akkodis!
How to prepare for a job interview at Akkodis
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
