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For Companies At a Glance
- Tasks: Champion user-centred design and create innovative digital services.
- Company: Join a leading consultancy with a focus on inclusive design.
- Benefits: Hybrid work, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact by designing accessible services for diverse users.
- Qualifications: Experience in service design and strong stakeholder management skills.
- Other info: Exciting challenges await in a dynamic, agile environment.
Service Designer – Consultant (SC cleared)
Candidates should take the time to read all the elements of this job advert carefully Please make your application promptly.
Akkodis are currently working in partnership with a leading service provider to recruit an experienced Service Designer with a passion for user-centred design, critical thinking, problem solving and designing and building digital services and products.
Please note this is a hybrid role (in either London, Manchester, Glasgow office) with travel to client sites required on occasion and you will need to hold current security clearance.
The Role
As a Service Designer you will champion inclusive design practices throughout project lifecycles, ensuring solutions are accessible to as many users as possible. This includes engaging with diverse user research, applying accessibility guidelines and legislation, and advocating for inclusive design principles in your deliverables.
The Responsibilities
* Maximise the value from the inception to real life application of Service Design.
* Support clients through the end-to-end service design process to design and develop innovative products and services. This process will be all the way from ideation and inception through to solution build and testing.
* Champion user-centricity – with a set of tools and methods you can draw upon to embed design thinking / user-centricity
* Work on new ideas and work alongside solution team to design and develop innovative products and services
* Use current and emerging trends to identify and lead improvements to existing services as well as introduce innovative and industry first service experiences influencing service managers, user researchers, UI/UX designers and programme directors to understand the value as a result of user focused transformation
The Requirements
* Proven experience working across a service design process, autonomously with minimal support
* Experience working with Government Digital Service (GDS) service standards, applying GDS design principles
* Ability to create service design artefacts and outputs, such as current and future-state user journeys, personas, service concepts, service blueprints and other artefacts
* Ability to identify potential accessibility barriers for complex user groups
* Client readiness\’, with experience facilitating workshops, design sprints, ideation sessions or similar
* Ability to visualise complex services in an easy-to-understand format for varying audiences
* Strong understanding and experience of working in an agile (scrum) environment in a cross-functional team including but not limited to user researchers, UX/UI designers, business analysts, product owners, delivery managers and developers
* Strong stakeholder management skills, with the ability to balance competing views as part of the design process
* Aptitude for being an advocate for user-centricity, with the ability to develop and translate user stories and propose design approaches or services to meet these needs and engage in meaningful interactions and relationships with users
If you are looking for an exciting new challenge to join a leading consultancy, please apply now.
Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.
Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.
By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website
Service Designer - Consultant (SC Cleared) employer: Akkodis
Contact Detail:
Akkodis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Designer - Consultant (SC Cleared)
✨Tip Number 1
Network like a pro! Reach out to your connections in the service design field and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to user-centred design and service design processes. We recommend doing mock interviews with friends or using online platforms to get comfortable with articulating your experience.
✨Tip Number 3
Showcase your portfolio! Make sure it highlights your best work in service design, especially projects that demonstrate your ability to create inclusive and accessible solutions. A strong portfolio can really set you apart from the competition.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Service Designer - Consultant (SC Cleared)
Some tips for your application 🫡
Read the Job Description Thoroughly: Before you start your application, take a moment to really digest the job description. It’s packed with info about what we’re looking for in a Service Designer, so make sure you understand the key responsibilities and requirements.
Tailor Your Application: When you’re writing your application, don’t just send a generic CV and cover letter. We want to see how your experience aligns with our needs, so highlight relevant projects and skills that showcase your user-centric design approach.
Showcase Your Passion for Design: We love candidates who are passionate about inclusive design! Use your application to demonstrate your enthusiasm for user-centred design and any innovative projects you’ve worked on that reflect this passion.
Apply Through Our Website: Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Akkodis
✨Know Your Service Design Inside Out
Make sure you’re well-versed in the service design process, especially the GDS standards. Brush up on your knowledge of user journeys, personas, and service blueprints. Being able to discuss these artefacts confidently will show that you’re not just familiar with them, but that you can create and apply them effectively.
✨Showcase Your User-Centric Approach
Prepare examples that highlight your experience with user research and inclusive design practices. Be ready to discuss how you've identified accessibility barriers and advocated for user-centric solutions in past projects. This will demonstrate your passion for creating accessible services.
✨Engage with Real-Life Scenarios
Think of specific challenges you’ve faced in previous roles and how you tackled them. Use the STAR method (Situation, Task, Action, Result) to structure your responses. This will help you articulate your problem-solving skills and critical thinking in a way that resonates with interviewers.
✨Prepare for Collaborative Discussions
Since this role involves working with cross-functional teams, be ready to discuss your experience facilitating workshops or design sprints. Highlight your stakeholder management skills and how you balance competing views during the design process. This shows you can thrive in a collaborative environment.
