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- Tasks: Champion user-centred design and create innovative digital services.
- Company: Join a leading consultancy with a focus on inclusive design.
- Benefits: Hybrid work, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact by designing accessible services for diverse users.
- Qualifications: Experience in service design and strong stakeholder management skills.
- Other info: Exciting challenges and career advancement in a dynamic environment.
The predicted salary is between 36000 - 60000 £ per year.
Service Designer – Consultant (SC cleared) Akkodis are currently working in partnership with a leading service provider to recruit an experienced Service Designer with a passion for user-centred design, critical thinking, problem solving and designing and building digital services and products. Please note this is a hybrid role (in either London, Manchester, Glasgow office) with travel to client sites required on occasion and you will need to hold current security clearance. The Role As a Service Designer you will champion inclusive design practices throughout project lifecycles, ensuring solutions are accessible to as many users as possible. This includes engaging with diverse user research, applying accessibility guidelines and legislation, and advocating for inclusive design principles in your deliverables. The Responsibilities * Maximise the value from the inception to real life application of Service Design. * Support clients through the end-to-end service design process to design and develop innovative products and services. This process will be all the way from ideation and inception through to solution build and testing. * Champion user-centricity – with a set of tools and methods you can draw upon to embed design thinking / user-centricity * Work on new ideas and work alongside solution team to design and develop innovative products and services * Use current and emerging trends to identify and lead improvements to existing services as well as introduce innovative and industry first service experiences influencing service managers, user researchers, UI/UX designers and programme directors to understand the value as a result of user focused transformation The Requirements * Proven experience working across a service design process, autonomously with minimal support * Experience working with Government Digital Service (GDS) service standards, applying GDS design principles * Ability to create service design artefacts and outputs, such as current and future-state user journeys, personas, service concepts, service blueprints and other artefacts * Ability to identify potential accessibility barriers for complex user groups * Client readiness\’, with experience facilitating workshops, design sprints, ideation sessions or similar * Ability to visualise complex services in an easy-to-understand format for varying audiences * Strong understanding and experience of working in an agile (scrum) environment in a cross-functional team including but not limited to user researchers, UX/UI designers, business analysts, product owners, delivery managers and developers * Strong stakeholder management skills, with the ability to balance competing views as part of the design process * Aptitude for being an advocate for user-centricity, with the ability to develop and translate user stories and propose design approaches or services to meet these needs and engage in meaningful interactions and relationships with users If you are looking for an exciting new challenge to join a leading consultancy, please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website
Service Designer - Consultant (SC Cleared) employer: Akkodis
Contact Detail:
Akkodis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Designer - Consultant (SC Cleared)
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant meetups, and engage with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to service design. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your problem-solving skills effectively.
✨Tip Number 3
Showcase your portfolio! Make sure to have a well-organised portfolio that highlights your best work in service design. Include case studies that demonstrate your user-centric approach and the impact of your designs.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Service Designer - Consultant (SC Cleared)
Some tips for your application 🫡
Show Your Passion for User-Centred Design: Make sure to highlight your enthusiasm for user-centred design in your application. We want to see how you've championed inclusive design practices in your past roles, so share specific examples that demonstrate your commitment to accessibility and user experience.
Tailor Your Application: Don’t just send a generic CV and cover letter! We love it when candidates tailor their applications to the role. Mention how your experience aligns with the responsibilities listed in the job description, especially around service design processes and GDS standards.
Be Clear and Concise: When writing your application, clarity is key. We appreciate well-structured responses that get straight to the point. Use bullet points where necessary to make your skills and experiences easy to digest for us.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Akkodis
✨Know Your Service Design Inside Out
Make sure you’re well-versed in the service design process, especially the GDS standards. Brush up on your ability to create user journeys, personas, and service blueprints. Being able to discuss these artefacts confidently will show that you can hit the ground running.
✨Showcase Your User-Centric Approach
Prepare examples of how you've championed user-centricity in past projects. Be ready to discuss specific tools and methods you’ve used to engage users and gather feedback. This will demonstrate your commitment to inclusive design practices.
✨Be Ready for Scenario-Based Questions
Expect questions that ask you to solve hypothetical design problems or improve existing services. Think through your problem-solving process and be prepared to articulate your thought process clearly. This will highlight your critical thinking skills.
✨Engage with Stakeholders
Prepare to discuss how you’ve managed stakeholder relationships in previous roles. Share examples of how you balanced competing views and facilitated workshops or design sprints. This will showcase your strong communication and collaboration skills.
