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- Tasks: Manage D365 service delivery and ensure quality standards across CE & F&O.
- Company: Join a global organisation expanding its D365 footprint across multiple countries.
- Benefits: Enjoy hybrid work options and a chance to make a real impact.
- Why this job: Shape how Dynamics 365 services are delivered globally in a high-visibility role.
- Qualifications: Strong knowledge of D365 CE & F&O, with experience in service delivery management.
- Other info: Must be based in the UK; no sponsorship offered.
The predicted salary is between 43200 - 72000 £ per year.
I am looking for an experienced Service Delivery Manager with a strong background in Microsoft Dynamics 365 CE and F&O to join a global organisation with an expanding D365 footprint across multiple countries and business units. This role is key to ensuring smooth transition from implementation to BAU, and driving quality, efficiency, and continuous improvement across all aspects of Dynamics 365 support and service delivery. What You\’ll Be Doing: Oversee and manage D365 service delivery, governance, and quality standards across CE & F&O Ensure timely handling of developments, incidents, service requests, and problem management Lead the transition from project to live support in collaboration with implementation teams Drive service improvements and enhance user satisfaction through reporting, analysis, and engagement Work closely with internal teams: implementation, CoE, CE/FO development, service desk, infrastructure Lead meetings across multiple levels, from team 1:1s to management-level reviews Prepare performance reports and track key service metrics What my client is Looking For: Strong technical knowledge of Dynamics 365 CE and F&O Proven experience in managing service delivery for D365 in a global environment Proficiency with tools such as Azure DevOps, ITSM/ticketing systems, and sprint management Background in IT support, incident/problem management, and stakeholder engagement Excellent communication, reporting, and leadership skills Microsoft certifications or equivalent qualifications (desirable) Organised, proactive, and calm under pressure This is a fantastic opportunity to make a real impact in a high-visibility role, shaping how Dynamics 365 services are delivered and supported on a global scale. You must be based in the UK, and please note that no sponsorship is being offered. You must also have experience in both D365FO & D365CE. 📩 Please get in touch with Kamilla Ryan ((url removed)) Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website
Service Delivery Manager (D365CE & D365FO) // Hybrid employer: Akkodis
Contact Detail:
Akkodis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager (D365CE & D365FO) // Hybrid
✨Tip Number 1
Familiarise yourself with the latest updates and features of Microsoft Dynamics 365 CE and F&O. This will not only enhance your technical knowledge but also demonstrate your commitment to staying current in the field during interviews.
✨Tip Number 2
Network with professionals in the D365 community, especially those who are already working as Service Delivery Managers. Engaging in discussions on platforms like LinkedIn can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've managed service delivery in a global environment. Highlighting your experience with tools like Azure DevOps and ITSM systems will show that you have the practical skills needed for the job.
✨Tip Number 4
Demonstrate your leadership skills by sharing experiences where you've driven service improvements or enhanced user satisfaction. This will help you stand out as a candidate who can make a real impact in the role.
We think you need these skills to ace Service Delivery Manager (D365CE & D365FO) // Hybrid
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft Dynamics 365 CE and F&O. Include specific examples of service delivery management in a global environment, as well as any relevant technical skills and tools you've used, such as Azure DevOps.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Discuss how your background aligns with the responsibilities outlined in the job description, particularly your experience in managing transitions from project to live support.
Highlight Relevant Certifications: If you have any Microsoft certifications or equivalent qualifications, be sure to mention them prominently in your application. This can set you apart from other candidates and demonstrate your commitment to professional development.
Showcase Leadership Skills: Since the role requires excellent communication and leadership skills, provide examples of how you've led teams or projects in the past. Highlight your ability to engage stakeholders and drive service improvements, as these are key aspects of the position.
How to prepare for a job interview at Akkodis
✨Showcase Your D365 Expertise
Make sure to highlight your strong technical knowledge of Microsoft Dynamics 365 CE and F&O during the interview. Be prepared to discuss specific projects where you've successfully managed service delivery, as this will demonstrate your hands-on experience.
✨Emphasise Leadership Skills
Since the role involves leading meetings and managing teams, it's crucial to showcase your leadership abilities. Share examples of how you've effectively led teams in previous roles, particularly in high-pressure situations, to illustrate your capability.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle incidents or service requests. Think of past experiences where you successfully resolved issues and be ready to explain your thought process and actions taken.
✨Demonstrate Continuous Improvement Mindset
The role focuses on driving service improvements and enhancing user satisfaction. Be prepared to discuss how you've implemented changes in previous positions that led to better service delivery or user engagement, showcasing your proactive approach.
