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For Companies At a Glance
- Tasks: Lead digital service management and ensure high-quality service delivery.
- Company: Join a dynamic team focused on efficiency and innovation.
- Benefits: Competitive day rate, flexible contract, and professional growth opportunities.
- Other info: 4-month contract with potential for career advancement.
- Why this job: Make a real impact in digital services while developing your skills.
- Qualifications: ITIL certification and experience in service management required.
Location: North Nottingham
Contract Type: 4-month contract
Day Rate: DOE
Start Date: ASAP
IR35 Status: Inside IR35
About the Role
We are looking for an experienced Digital Service Manager to join our client's team and lead service management activities aligned with ITIL principles. You will ensure the delivery of high-quality digital services, manage stakeholders and suppliers, and drive efficiency improvements across the organisation.
Key Responsibilities
- Oversee service management processes to support digital services.
- Collaborate with internal teams and external partners to maintain service quality and performance.
- Deputise for the Lead Service Manager when required.
- Manage risks associated with system changes and releases.
- Lead supplier and contract management, ensuring compliance with legislation and best practice.
- Drive cost savings and process improvements year-on-year.
- Support and mentor junior team members.
Essential Skills & Experience
- ITIL Foundation certification (plus at least one ITIL Lifecycle course or equivalent).
- Proven experience in service management and stakeholder engagement.
- Strong decision-making and problem-solving skills.
- Excellent communication and collaboration abilities.
- Solid understanding of modern software development and testing practices (e.g., Scrum).
- Experience managing contracts and SLAs.
Desirable
- Degree in IT or Business-related subject.
- ITIL Expert or Manager certification.
- Experience in DevOps environments and PRINCE2 project management.
- Familiarity with tools such as TOPdesk and JIRA.
Digital Service Manager - Contract Opportunity in Nottingham employer: Akkodis
Contact Detail:
Akkodis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Service Manager - Contract Opportunity in Nottingham
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend industry events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their digital services and think about how your experience aligns with their needs. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your responses to common interview questions, especially around service management and stakeholder engagement. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Digital Service Manager - Contract Opportunity in Nottingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Digital Service Manager role. Highlight your experience with ITIL principles and service management, as well as any relevant certifications. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this contract opportunity. Share specific examples of how you've managed stakeholders and improved service delivery in the past. Let us know why you’re excited about this role!
Showcase Your Communication Skills: As a Digital Service Manager, strong communication is key. In your application, make sure to demonstrate your ability to collaborate with teams and manage suppliers effectively. We love seeing candidates who can articulate their thoughts clearly and confidently!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about StudySmarter and what we stand for!
How to prepare for a job interview at Akkodis
✨Know Your ITIL Inside Out
As a Digital Service Manager, you'll need to demonstrate a solid understanding of ITIL principles. Brush up on your ITIL Foundation certification and any lifecycle courses you've completed. Be ready to discuss how you've applied these principles in past roles.
✨Showcase Stakeholder Engagement Skills
Stakeholder management is key in this role. Prepare examples of how you've successfully engaged with stakeholders in previous positions. Think about specific challenges you faced and how you navigated them to maintain service quality.
✨Be Ready for Problem-Solving Scenarios
Expect to be asked about decision-making and problem-solving. Have a few scenarios in mind where you had to make tough decisions or resolve conflicts. Highlight your thought process and the outcomes of your actions.
✨Familiarise Yourself with Relevant Tools
Knowledge of tools like TOPdesk and JIRA can set you apart. If you have experience with these or similar platforms, be prepared to discuss how you've used them to manage services and improve efficiency.