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- Tasks: Provide 1st and 2nd line support for Dynamics 365 applications and troubleshoot issues.
- Company: Join a dynamic tech company in Manchester with a focus on innovation.
- Benefits: Competitive salary, potential hybrid work model, and opportunities for professional growth.
- Why this job: Be a key player in enhancing D365 applications and make a real impact.
- Qualifications: 2+ years experience with D365 Finance & Operations and strong problem-solving skills.
- Other info: Exciting career development in a collaborative environment.
The predicted salary is between 36000 - 60000 £ per year.
Are you a proactive and technically minded Dynamics 365 specialist looking for your next challenge? I am looking for a D365 Technical Support Analyst to play a key role in supporting, maintaining, and improving Microsoft Dynamics 365 applications across Finance & Operations, Customer Engagement, SCM, and Commerce.
What You'll Be Doing:
- Providing 1st and 2nd line support across D365 F&O, CE, SCM, Commerce and integrated systems (POS, Adyen, Magento, Formpipe, EDI, printing solutions).
- Troubleshooting and resolving application issues while minimising business disruption.
- Monitoring system performance, including batch jobs and integrations.
- Managing support tickets within agreed SLA timeframes (some occasional out‑of‑hours work).
- Supporting upgrades, testing cycles, and deployments from test to live environments.
- Acting as a bridge between technical teams and business users - translating needs and building strong working relationships.
- Creating high‑quality documentation and delivering training to super users.
- Contributing to continuous improvement, knowledge sharing and D365 enhancements.
What You'll Bring:
Essential:- 2+ years' experience with Dynamics AX or D365 Finance & Operations.
- Background supporting business applications (ideally retail or manufacturing).
- Hands‑on experience with POS hardware/software.
- Strong problem‑solving skills and experience with ERP, Windows OS, and APIs/web services.
- Ability to manage competing priorities in a structured support environment.
- Exposure to D365 modules (Finance, Warehouse & Operations, CE, Commerce).
- D365 Finance and operations
- CE guru
- Good in depth knowledge of supporting D365 in a manufacturing environment
- Technical understanding of SQL, SSRS, Logic Apps, Azure services & BI.
- Experience with Power Apps, Power Automate, JavaScript or C#.
- Familiarity with configuring workflows, UI, and system fields.
- ITIL experience or certification.
- Experience working with integrated systems and complex environments.
Location & Working Pattern: Manchester‑based. On‑site initially, with the potential to move to a hybrid model after probation (3 days on - site).
D365FO & CE Support Analyst / MANCHESTER employer: Akkodis
Contact Detail:
Akkodis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land D365FO & CE Support Analyst / MANCHESTER
✨Tip Number 1
Get your networking game on! Connect with professionals in the D365 community on LinkedIn or attend local meetups. You never know who might have a lead on that perfect job!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that highlights your experience with D365. This can really set you apart from other candidates when you’re chatting with potential employers.
✨Tip Number 3
Practice makes perfect! Prepare for interviews by doing mock sessions with friends or using online resources. Focus on common D365 scenarios and how you’d tackle them, so you’re ready to impress.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy!
We think you need these skills to ace D365FO & CE Support Analyst / MANCHESTER
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with D365, especially in Finance & Operations and Customer Engagement. We want to see how your skills match the job description, so don’t be shy about showcasing relevant projects or roles you've had!
Show Off Your Problem-Solving Skills: Since troubleshooting is a big part of this role, include examples of how you've tackled issues in the past. We love seeing candidates who can think on their feet and resolve problems efficiently!
Keep It Professional but Personal: While we appreciate a professional tone, don’t hesitate to let your personality shine through. A bit of warmth and enthusiasm can make your application stand out from the crowd!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Akkodis
✨Know Your D365 Inside Out
Make sure you brush up on your knowledge of Dynamics 365, especially the Finance and Operations modules. Be prepared to discuss specific features and functionalities, as well as any recent updates or enhancements. This will show that you're not just familiar with the system but also proactive about staying current.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled application issues in the past. Think of specific scenarios where you resolved a problem under pressure, particularly in a manufacturing or retail context. This will demonstrate your ability to troubleshoot effectively and minimise business disruption.
✨Communicate Like a Pro
Since you'll be acting as a bridge between technical teams and business users, practice explaining complex technical concepts in simple terms. You might even want to role-play with a friend to ensure you can convey your thoughts clearly and build strong working relationships.
✨Bring Documentation Samples
If you've created high-quality documentation or training materials in the past, bring samples to the interview. This will not only highlight your attention to detail but also your commitment to knowledge sharing and continuous improvement within the D365 environment.
