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For Companies At a Glance
- Tasks: Own and optimise the ServiceNow platform, ensuring it delivers value across the business.
- Company: Join a forward-thinking team at a dynamic tech company.
- Benefits: Competitive salary, discretionary bonus, flexible working, and clear career progression.
- Why this job: Be the go-to expert for an exciting platform during a transformative phase.
- Qualifications: Experience in ServiceNow administration and strong ITSM knowledge required.
- Other info: Collaborate with diverse teams and shape the future of the platform.
The predicted salary is between 42000 - 84000 £ per year.
We are looking for a proactive and experienced ServiceNow Platform Specialist to join a forward‐thinking team and take ownership of the company's ServiceNow platform. This is a hands‐on, pivotal role where you will be the internal expert and go‐to person for all things ServiceNow. You won't just be maintaining ITSM – you'll shape how the platform supports the wider business, including an exciting new (niche) module being implemented this year.
What You'll Do:
- Take ownership of the ServiceNow platform, ensuring it is secure, efficient, and delivers value across the business.
- Administer, configure, and maintain ITSM and key customisations, supporting the wider IT and business teams.
- Support the rollout and ongoing maintenance of the new module, providing internal guidance and governance.
- Work with Finance, Legal, and IT stakeholders to ensure requests are handled sensibly, efficiently, and within best practice.
- Monitor, troubleshoot, and optimise platform performance, including workflows, dashboards, reports, and integrations.
- Develop and maintain documentation, run user support sessions, and champion best practice across the business.
- Act as the bridge between technical design and business use, helping the organisation make the most of its ServiceNow investment.
What We're Looking For:
- Proven experience in ServiceNow administration and development (architecture a huge plus), with strong ITSM knowledge.
- Hands‐on experience configuring, maintaining, and optimising the platform (UI Policies, Business Rules, Client Scripts, Workflows, Flow Designer, Service Portal, ACLs).
- Comfortable working with multiple stakeholders and translating business needs into technical feasibility.
- Strong problem‐solving skills, attention to detail, and a proactive "take ownership" mindset.
- Experience with reporting, dashboards, and performance analytics.
- Ability to work independently, manage priorities, and contribute to wider platform growth initiatives.
- ServiceNow Certified System Administrator (CSA) essential; ServiceNow Certified Application Developer (CAD) desirable.
Why This Role is Exciting:
- You will be the central point of knowledge for a growing platform used by IT, Legal, and potentially HR in the future.
- You will join at a phase of transformation, helping the business scale its ServiceNow usage and governance.
- Clear career progression, with the opportunity to expand into application lifecycle management, integrations, and wider business modules.
- Flexible working, with onsite workshops in the Midlands to collaborate with stakeholders and guide the build.
- Be part of a small, highly engaged team where your expertise directly shapes the platform and the business.
ServiceNow Technical Product Owner £70k Mostly remote in London employer: Akkodis
Contact Detail:
Akkodis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow Technical Product Owner £70k Mostly remote in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with ServiceNow. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to ServiceNow and ITSM. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 3
Showcase your expertise! Create a portfolio or a presentation that highlights your past projects and achievements with ServiceNow. This will help you stand out during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace ServiceNow Technical Product Owner £70k Mostly remote in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of ServiceNow Technical Product Owner. Highlight your experience with ServiceNow administration and ITSM, and don’t forget to mention any hands-on projects that showcase your skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your proactive mindset and how you’ve taken ownership in previous positions, especially in relation to ServiceNow.
Showcase Your Problem-Solving Skills: In both your CV and cover letter, give examples of how you've tackled challenges in the past. We love seeing candidates who can demonstrate their strong problem-solving skills and attention to detail!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Akkodis
✨Know Your ServiceNow Inside Out
Make sure you brush up on your ServiceNow knowledge before the interview. Be ready to discuss your hands-on experience with ITSM, customisations, and any specific modules you've worked on. This role is all about being the go-to expert, so show them you know your stuff!
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in previous roles, especially related to platform performance or stakeholder management. They’ll want to see that you can troubleshoot effectively and optimise workflows, so have a few success stories ready to share.
✨Understand the Business Needs
Familiarise yourself with how ServiceNow can support various business functions like Finance and Legal. Be prepared to discuss how you would translate their needs into technical solutions. This shows you’re not just a techie but also understand the bigger picture.
✨Demonstrate Your Proactive Mindset
This role requires someone who takes ownership. Think of instances where you’ve gone above and beyond in your previous positions. Highlight your ability to manage priorities and contribute to platform growth initiatives, as this will resonate well with the team.
