At a Glance
- Tasks: Shape HR solutions and enhance employee experience using ServiceNow HRSD.
- Company: Join a leading tech company focused on HR innovation.
- Benefits: Up to £75K salary, bonuses, and opportunities for professional growth.
- Other info: Collaborative team environment with clear paths for career advancement.
- Why this job: Make a real impact in HR transformation while working with cutting-edge technology.
- Qualifications: Experience in HR systems and strong communication skills required.
My industry-leading client is looking for a ServiceNow HR Business Analyst to join them and play a key role in their growing Employee Experience and HR function. Acting as the voice of the business and end users, you'll shape requirements and support the delivery of ServiceNow HRSD (HR Service Delivery) solutions, ensuring the right value is delivered at the right time.
This role is perfect for someone who thrives at the intersection of technology, HR operations, and the wider business, and who can translate complex requirements into clear, actionable deliverables while maintaining a strong focus on improving employee experience and HR workflows.
My client is working across the ServiceNow HRSD platform, supporting integrations with systems such as Workday, Oracle, and Sage HR. They are delivering end-to-end transformation programmes, focusing on case management, employee portals, knowledge management, HR services, and workflow automation.
Essentially, you will act as the conduit between HR stakeholders, customer teams, and technical delivery teams. You'll lead requirements gathering, process mapping (current and future state), and workshop facilitation, and support delivery teams by translating needs into user stories, functional designs, and process documentation.
It's essential you have a strong understanding of ServiceNow HRSD and the broader HR lifecycle, alongside experience working on end-to-end implementations. This is not a hands-on configuration role; it's focused on analysis, stakeholder engagement, and delivery support.
You don't necessarily need to come from a pure Business Analyst background; you may have experience as a ServiceNow Consultant, HR Systems Analyst, or Product-focused professional, as long as you bring strong HR domain knowledge and ServiceNow exposure. A CIS HRSD certification would be highly beneficial.
You'll be confident in your approach and a strong communicator, comfortable working with stakeholders at all levels. You'll be experienced in capturing requirements, mapping processes, and supporting delivery across multiple workstreams, often within Agile environments.
What I really like about this opportunity is the exposure it offers across the full sales-to-delivery lifecycle, with opportunities to contribute to proposals, workshops, and global transformation projects. It's a great environment for someone looking to continue developing within ServiceNow and HR transformation.
You'll be joining a collaborative, high-performing team that is passionate about HR, technology, and innovation, with clear opportunities for progression into more senior advisory roles. Apply now for immediate consideration!
ServiceNow HR Business Analyst (HRSD)- Hybrid- Up to £75K in London employer: Akkodis
Join a dynamic and innovative team as a ServiceNow HR Business Analyst, where you'll play a pivotal role in enhancing employee experience through cutting-edge HR solutions. Our collaborative work culture fosters professional growth, offering clear pathways to senior advisory roles while you engage with diverse stakeholders and contribute to transformative projects. With a focus on technology and HR operations, this hybrid position provides the perfect environment for those looking to make a meaningful impact in the HR landscape.
StudySmarter Expert Advice🤫
We think this is how you could land ServiceNow HR Business Analyst (HRSD)- Hybrid- Up to £75K in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the HR and tech space, especially those who have experience with ServiceNow. A friendly chat can lead to insider info about job openings or even referrals.
✨Tip Number 2
Prepare for interviews by brushing up on your ServiceNow HRSD knowledge. Be ready to discuss how you've improved employee experiences in past roles. We want you to showcase your skills and make a lasting impression!
✨Tip Number 3
Don’t just apply; engage! When you submit your application through our website, follow up with a quick email to express your enthusiasm. It shows initiative and keeps you on their radar.
✨Tip Number 4
Stay updated on industry trends and best practices in HR technology. This knowledge will not only help you in interviews but also position you as a thought leader in discussions with potential employers.
We think you need these skills to ace ServiceNow HR Business Analyst (HRSD)- Hybrid- Up to £75K in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of ServiceNow HR Business Analyst. Highlight your experience with HRSD, stakeholder engagement, and any relevant projects that showcase your ability to translate complex requirements into actionable deliverables.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about HR technology and how your background aligns with our needs. Don’t forget to mention your understanding of ServiceNow and any certifications you hold.
Showcase Your Communication Skills:As a key communicator between teams, it’s vital to demonstrate your strong communication skills in your application. Use clear and concise language, and provide examples of how you've successfully engaged with stakeholders at various levels.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Akkodis
✨Know Your ServiceNow HRSD Inside Out
Make sure you brush up on your knowledge of the ServiceNow HRSD platform. Understand its functionalities, especially in relation to HR operations and employee experience. Being able to discuss specific features and how they can improve workflows will show that you're not just familiar with the system but also passionate about leveraging it effectively.
✨Prepare for Stakeholder Engagement Scenarios
Since this role involves acting as a conduit between various teams, think about past experiences where you've successfully engaged stakeholders. Prepare examples that highlight your communication skills and ability to translate complex requirements into actionable deliverables. This will demonstrate your capability to handle the collaborative nature of the job.
✨Showcase Your Process Mapping Skills
Be ready to discuss your experience with process mapping, both current and future state. Bring along examples of how you've mapped processes in previous roles, and be prepared to explain how these skills will help in gathering requirements and supporting delivery teams. This is crucial for the role, so make it a focal point in your interview.
✨Demonstrate Your Agile Experience
Since the role often operates within Agile environments, be prepared to talk about your experience working in such settings. Share specific instances where you've contributed to Agile projects, focusing on how you adapted to changes and collaborated with cross-functional teams. This will show that you can thrive in a dynamic work environment.
