At a Glance
- Tasks: Lead business analysis for D365 CE projects and improve customer engagement processes.
- Company: Dynamic UK-based company focused on business transformation and innovation.
- Benefits: Fully remote role with competitive salary and opportunities for professional growth.
- Other info: Fast-paced environment with potential for career advancement.
- Why this job: Join a transformative team and make a real impact on business success.
- Qualifications: Experience in D365 CE, strong analysis skills, and stakeholder management.
The predicted salary is between 50000 - 65000 € per year.
A UK-based end-user is looking for a Senior D365 CE Business Analyst / Functional Consultant to support ongoing business transformation across their Dynamics 365 Customer Engagement estate. This is a fully remote role, open to UK-based candidates only. The business operates in a fast-paced, process-led environment where Dynamics 365 plays a key role across customer engagement, service delivery, compliance and operational workflows. They are looking for someone who can work closely with stakeholders, understand business processes, define requirements and help shape how D365 CE supports the wider organisation. This would suit someone who enjoys the bridge between business analysis and functional consulting. You do not need to be a deeply technical developer, but you should understand D365 CE well enough to challenge requirements, shape functional design and work confidently with technical teams.
What you'll be doing
- You will be responsible for leading business analysis activity across D365 CE change and improvement projects.
- Leading requirements gathering sessions with stakeholders across the business.
- Analysing existing business processes and identifying areas for improvement.
- Producing clear user stories, functional specifications and process documentation.
- Mapping As-Is and To-Be processes using tools such as Visio, Miro or similar.
- Working closely with project managers, developers, testers and business users.
- Supporting configuration, testing, UAT and implementation activity.
- Helping define workflows, business rules, integrations and system behaviours.
- Supporting backlog management and delivery through Agile, Waterfall or hybrid methods.
- Translating business needs into practical D365 CE solutions.
- Acting as a key point of contact between business stakeholders and technical teams.
What we're looking for
- You will need experience working in Dynamics 365-led environments, ideally across D365 CE / CRM.
- Relevant experience could include:
- D365 CE Business Analyst experience.
- D365 CE Functional Consultant experience with strong BA capability.
- Experience across modules such as Sales Hub, Customer Service or Customer Insights.
- Strong requirements gathering, stakeholder management and process mapping skills.
- Experience writing user stories, acceptance criteria and functional documentation.
- Understanding of system integrations, data flows and third-party platforms.
- Exposure to tools such as Azure DevOps, Jira, Confluence, Visio or Miro.
- Experience supporting UAT, testing, release activity and post-go-live support.
- Ability to manage multiple priorities in a changing environment.
- Any experience in payroll, workforce management, contractor management, EOR, compliance-led environments or M&A/process consolidation would be useful, but is not essential.
If your profile meets the above criteria, and you're looking to be a part of large scale, fundamental transformation that has a direct impact into the success of this organisation, please send your CV to (url removed).
D365CE/CRM Business Analyst/Consultant in London employer: Akkodis
Join a dynamic and innovative UK-based end-user as a Senior D365 CE Business Analyst / Functional Consultant, where you will play a pivotal role in driving business transformation in a fully remote environment. The company fosters a collaborative work culture that values employee growth, offering opportunities to engage with stakeholders and shape impactful solutions while working with cutting-edge technology. With a focus on continuous improvement and a commitment to employee well-being, this is an excellent opportunity for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land D365CE/CRM Business Analyst/Consultant in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the D365 CE space and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Get involved in online communities! Join forums, LinkedIn groups, or even local meetups focused on Dynamics 365. Engaging with others in the field can help you learn about job openings and industry trends.
✨Tip Number 3
Prepare for interviews by practising common D365 CE scenarios. Think about how you would approach requirements gathering or process mapping in real-life situations. This will help you showcase your skills effectively.
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace D365CE/CRM Business Analyst/Consultant in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the D365 CE Business Analyst role. Highlight your experience with Dynamics 365, especially in areas like requirements gathering and stakeholder management. We want to see how your skills align with what we're looking for!
Showcase Your Process Mapping Skills:Since this role involves a lot of process mapping, be sure to include examples of how you've mapped As-Is and To-Be processes in your previous roles. Use tools like Visio or Miro to demonstrate your expertise – it’ll make you stand out to us!
Craft Clear User Stories:When writing your application, mention your experience in producing user stories and functional specifications. This shows us that you understand how to translate business needs into practical solutions, which is key for this position.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss any important updates from us. Good luck!
How to prepare for a job interview at Akkodis
✨Know Your D365 CE Inside Out
Make sure you brush up on your knowledge of Dynamics 365 Customer Engagement. Understand its functionalities, especially in areas like Sales Hub and Customer Service. This will help you confidently discuss how D365 CE can support business processes during the interview.
✨Prepare for Stakeholder Scenarios
Think about past experiences where you've gathered requirements or worked with stakeholders. Be ready to share specific examples that highlight your skills in stakeholder management and process mapping. This will show your ability to bridge the gap between business needs and technical solutions.
✨Showcase Your Documentation Skills
Since producing clear user stories and functional specifications is key, prepare to discuss how you approach documentation. Bring examples of your work, like user stories or process maps, to demonstrate your clarity and attention to detail.
✨Familiarise Yourself with Agile and Waterfall
Understand the differences between Agile and Waterfall methodologies, as well as how they apply to D365 CE projects. Be prepared to discuss your experience with these methods and how you’ve managed multiple priorities in a fast-paced environment.
