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- Tasks: Lead a team of Network Support Engineers and ensure top-notch technical support.
- Company: Established network service provider and Cisco Premier Partner in Worcestershire.
- Benefits: Competitive salary, car allowance, bonus, private healthcare, and more.
- Why this job: Make a real impact by leading a dynamic team and enhancing customer satisfaction.
- Qualifications: Experience with Cisco technologies and strong leadership skills required.
- Other info: Office-based role with occasional travel to client sites.
The predicted salary is between 50000 - 70000 £ per year.
Overview
Technical Team Leader – £50,000 - £70,000 + car allowance, bonus, private healthcare and other great benefits. Full Time / Permanent. Worcestershire / with travel.
The Company
My client is a well-established, yet growing network service provider and Cisco Premier Partner based in Worcestershire.
The Role
I am looking for a driven Technical Team Leader to lead a team of Network Support Engineers and ensure smooth delivery of technical support services maintaining a high standard of customer satisfaction. The Technical Team Leader will oversee day-to-day Service Desk operations, ensuring incidents and requests are handled efficiently, and maintaining clear communication with customers and internal teams. You will play a key role in developing team capability, implementing best practices, and driving continuous improvement across support processes. This is primarily an office-based role in Worcestershire but will also require ad-hoc travel to client sites.
Responsibilities
- Lead a team of Network Support Engineers and ensure smooth delivery of technical support services with a high standard of customer satisfaction.
- Oversee day-to-day Service Desk operations, ensuring incidents and requests are handled efficiently and with clear communication to customers and internal teams.
- Develop team capability, implement best practices, and drive continuous improvement across support processes.
- Coordinate office-based activities with occasional travel to client sites as required.
Qualifications and Experience
- Proven experience of day-to-day work with Cisco technologies.
- CCNA certification at a minimum; CCNP is preferable but not essential.
- Experience in a Service Desk or technical support environment, ideally in a senior or team-leading capacity.
- Strong leadership and people-management skills; ability to coach, mentor, and motivate technical staff.
- Excellent communication abilities, including clear written updates and confident customer-facing interaction.
- Solid understanding of networking, infrastructure, and common enterprise technologies to support effective technical escalation.
- Experience with ITSM/ticketing platforms (e.g., incident, request, change management workflows).
- Must hold a valid UK driving license.
How to apply
Please apply via the link or contact for more information.
Technical Team Leader in Kington employer: Akkodis
Contact Detail:
Akkodis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Team Leader in Kington
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend tech meetups, conferences, or even local events. You never know who might have a lead on that perfect Technical Team Leader role!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements. This is a great way to demonstrate your expertise in Cisco technologies and leadership capabilities to potential employers.
✨Tip Number 3
Prepare for interviews by practising common questions related to team leadership and technical support. We recommend doing mock interviews with friends or using online platforms to get comfortable with articulating your experience and vision.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always looking for passionate individuals like you to join our team and make a difference in the tech world.
We think you need these skills to ace Technical Team Leader in Kington
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Team Leader role. Highlight your experience with Cisco technologies and any leadership roles you've held. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Share specific examples of how you've led teams and improved processes in previous roles. We love a good story!
Show Off Your Communication Skills: Since this role involves clear communication with customers and internal teams, make sure your written application reflects that. Keep it professional but friendly, and don’t forget to proofread for any typos!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it’s super easy!
How to prepare for a job interview at Akkodis
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Cisco technologies and networking principles. Be ready to discuss your experience with specific tools and platforms, as well as any relevant certifications like CCNA or CCNP. This will show that you're not just a leader but also technically savvy.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about times when you coached or mentored team members, resolved conflicts, or improved processes. This will demonstrate your ability to manage and motivate a team effectively.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly, especially when discussing technical concepts. Remember, you'll need to communicate with both customers and internal teams, so being able to convey information in an understandable way is key. Consider doing mock interviews to refine your delivery.
✨Understand the Company Culture
Research the company and its values before the interview. Knowing their approach to customer satisfaction and team dynamics can help you tailor your responses. Show that you’re not only a fit for the role but also for the company culture.
