Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support users with a new Cloud-based Contact Centre Solution and ensure smooth service delivery.
- Company: Reputable financial services client with a focus on innovation.
- Benefits: Fully remote work, competitive rates, and potential for contract extension.
- Why this job: Join a dynamic team and gain valuable experience in a fast-paced environment.
- Qualifications: Experience in Technical Support and familiarity with NICE CXOne platform.
- Other info: Opportunity to work across the UK and enhance your skills in telephony support.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
CCaaS Support Analyst – Nice CXOne – Fully Remote
Akkodis are currently partnering with a highly reputable client in the Financial Services on an exciting rollout of a new Cloud based Contact Centre Solution (NICE CXOne). The rollout is in it's deployment phase and the team require someone to join their experienced support team to work closely with users on adoption and ongoing support and configuration.
You will join an established team and work with users across the country on a wide range of issues to ensure there is no break in the level of service they are used to providing. This is a fast-paced role and will provide you with the opportunity to work with users across the whole of the UK and gain exposure to different aspects to the system including Outbound Dialler, WebChat and Analytics
The successful candidate will have the following experience:
– Previous experience working in a Technical Support capacity
– At least 6 months' experience supporting the NICE CXOne Platform
– Good Telephony/Voice/Contact Centre support experience
– Excellent communication skills
This is an exciting opportunity to work with an stablished end client on a large scale deployment of a modern tool. An initial 9 month contract with high possibility for extension. This role is fully remote (from the UK) and has been deemed inside IR35. Rates and client details will be discussed once we start reaching out to the shortlist.
Apply with your latest CV for immediate consideration!
Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.
Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.
By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
IT Telephony COE Analyst (REMOTE - Inside IR35) employer: Akkodis
Contact Detail:
Akkodis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Telephony COE Analyst (REMOTE - Inside IR35)
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might have insights into the NICE CXOne platform. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills related to telephony and contact centre solutions. We recommend practising common support scenarios you might face, so you can showcase your problem-solving abilities.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website for a smoother process! We’ve got all the tools to help you stand out, and it’s the best way to ensure your application gets the attention it deserves. Let’s get you that job!
We think you need these skills to ace IT Telephony COE Analyst (REMOTE - Inside IR35)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of IT Telephony COE Analyst. Highlight your experience with NICE CXOne and any relevant technical support roles you've had. We want to see how your skills match what we're looking for!
Show Off Your Communication Skills: Since excellent communication is key in this role, don’t forget to showcase your ability to communicate effectively. Use examples from your past experiences where you’ve successfully supported users or resolved issues.
Be Clear and Concise: When writing your application, keep it clear and concise. We appreciate straightforwardness! Avoid jargon unless it's relevant to the role, and make sure your points are easy to understand.
Apply Through Our Website: We encourage you to apply through our website for immediate consideration. It’s the best way for us to receive your application and get you into the process quickly. Don’t miss out on this exciting opportunity!
How to prepare for a job interview at Akkodis
✨Know Your Stuff
Make sure you brush up on your knowledge of the NICE CXOne platform. Familiarise yourself with its features, especially Outbound Dialler, WebChat, and Analytics. Being able to discuss these in detail will show that you're not just a candidate, but someone who can hit the ground running.
✨Show Off Your Communication Skills
Since this role involves working closely with users across the UK, it's crucial to demonstrate your excellent communication skills. Practice explaining technical concepts in simple terms, as you'll need to support users who may not be as tech-savvy.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific support scenarios. Think about past experiences where you've resolved issues or improved user adoption. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, the challenges they face during the rollout, or how success is measured in this role. This shows your genuine interest and helps you assess if the company is the right fit for you.