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For Companies At a Glance
- Tasks: Support users with a new Cloud-based Contact Centre Solution and ensure smooth service delivery.
- Company: Reputable financial services client with a focus on innovative technology.
- Benefits: Fully remote work, competitive rates, and potential for contract extension.
- Why this job: Join a dynamic team and gain valuable experience in a fast-paced tech environment.
- Qualifications: Experience in technical support and familiarity with NICE CXOne platform.
- Other info: Exciting opportunity to work on a large-scale deployment across the UK.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
CCaaS Support Analyst – Nice CXOne – Fully Remote
Akkodis are currently partnering with a highly reputable client in the Financial Services on an exciting rollout of a new Cloud based Contact Centre Solution (NICE CXOne). The rollout is in it's deployment phase and the team require someone to join their experienced support team to work closely with users on adoption and ongoing support and configuration.
You will join an established team and work with users across the country on a wide range of issues to ensure there is no break in the level of service they are used to providing. This is a fast-paced role and will provide you with the opportunity to work with users across the whole of the UK and gain exposure to different aspects to the system including Outbound Dialler, WebChat and Analytics
The successful candidate will have the following experience:
– Previous experience working in a Technical Support capacity
– At least 6 months' experience supporting the NICE CXOne Platform
– Good Telephony/Voice/Contact Centre support experience
– Excellent communication skills
This is an exciting opportunity to work with an established end client on a large scale deployment of a modern tool. An initial 9 month contract with high possibility for extension. This role is fully remote (from the UK) and has been deemed inside IR35. Rates and client details will be discussed once we start reaching out to the shortlist.
Apply with your latest CV for immediate consideration!!
Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.
Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.
By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
IT Telephony COE Analyst REMOTE employer: Akkodis
Contact Detail:
Akkodis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Telephony COE Analyst REMOTE
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might have insights into the NICE CXOne platform. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for the interview by brushing up on your technical support skills. Make sure you can confidently discuss your experience with telephony systems and how you've tackled challenges in the past. We want to see that you can handle the fast-paced environment!
✨Tip Number 3
Showcase your communication skills! During interviews or networking, be clear and concise. Practice explaining complex technical issues in simple terms, as this is key when working with users across the UK.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace IT Telephony COE Analyst REMOTE
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of IT Telephony COE Analyst. Highlight your experience with NICE CXOne and any relevant technical support roles you've had. We want to see how your skills match what we're looking for!
Show Off Your Communication Skills: Since excellent communication is key in this role, don’t forget to showcase your ability to communicate effectively. Use clear language and examples in your application that demonstrate how you’ve successfully supported users in the past.
Be Specific About Your Experience: When detailing your experience, be specific about your time with telephony systems and contact centre support. We love seeing concrete examples of how you've tackled challenges or improved processes in previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you’re considered for this exciting opportunity right away!
How to prepare for a job interview at Akkodis
✨Know Your Stuff
Make sure you brush up on your knowledge of the NICE CXOne platform. Familiarise yourself with its features, especially Outbound Dialler, WebChat, and Analytics. Being able to discuss these in detail will show that you're not just a candidate, but someone who can hit the ground running.
✨Show Off Your Communication Skills
Since this role involves working closely with users, practice articulating your thoughts clearly and concisely. Prepare examples of how you've effectively communicated technical information to non-technical users in the past. This will demonstrate your ability to bridge the gap between tech and user experience.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific support scenarios. Think about common issues users might face with telephony systems and prepare your responses. This will help you showcase your problem-solving skills and your experience in a fast-paced environment.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the team dynamics or the deployment phase of the project. This shows your genuine interest in the role and helps you assess if the company culture aligns with your values.