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For Companies At a Glance
- Tasks: Lead IT systems support and resolve technical issues for a dynamic team.
- Company: Join Modis International, a leader in connecting talent with opportunity.
- Benefits: Enjoy a competitive salary, extensive benefits, and career growth.
- Why this job: Make a real impact by supporting innovative tech solutions and enhancing user experience.
- Qualifications: Experience in IT support and strong problem-solving skills required.
- Other info: Work in a vibrant environment with opportunities for professional development.
The predicted salary is between 30000 - 40000 £ per year.
Overview
IT Systems and Support Lead — £35,000 – £40,000 + extensive benefits
Full Time / Permanent • On Site / Central Birmingham
Responsibilities
- Become internal SME for core applications and provide 1st / 2nd line technical support.
- Resolve logged errors in a timely manner and escalate to external IT Services provider where needed.
- Manage relationships with third party suppliers to ensure escalated issues are resolved in a timely and satisfactory manner.
- Administer, set up, upgrade and support hardware and software for new starters and the wider business.
- Support in maintaining databases and ensuring system security.
- Provide technical support during new product / system implementations and internal change projects including assisting in the deployment of new system functionality.
- Documenting processes, assets and performing diagnostic tests.
- Training end-users on hardware functionality and software programs.
Skills and Experience
- Proven experience in a similar IT Systems Support role ideally within an SME or high growth environment.
- Ability to build and manage third party supplier relationships.
- Technical and application support experience to 2nd line level
- Strong understanding of user configuration, security/management methodologies and O365 administration.
- In-depth knowledge of computer hardware, software, platforms and networks.
- Must have a mature and proactive approach to problem solving.
- Ability to determine IT needs and train end-users.
- Any experience supporting CRM systems / Dynamics 365 is desirable but not essential.
- Qualifications e.g. Microsoft Administrator MS-102 or willingness to work towards preferred.
How to apply
Please apply via the link or contact (url removed) for more information.
Company & Compliance
Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.
Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.
By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website
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IT Systems And Support Lead employer: Akkodis
Contact Detail:
Akkodis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Systems And Support Lead
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your technical projects and achievements. This gives potential employers a taste of what you can do beyond just a CV.
✨Tip Number 3
Prepare for interviews by practising common technical questions and scenarios related to IT support. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace IT Systems And Support Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Systems and Support Lead role. Highlight your relevant experience, especially in technical support and managing supplier relationships. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your problem-solving skills and any experience with O365 or CRM systems. We love a good story!
Show Off Your Technical Skills: In your application, don't forget to showcase your technical expertise. Mention any relevant qualifications like Microsoft Administrator MS-102, and detail your experience with hardware, software, and system security. We’re keen on candidates who can hit the ground running!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy – just follow the link!
How to prepare for a job interview at Akkodis
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around core applications and 1st/2nd line support. Be ready to discuss your experience with troubleshooting and resolving issues, as well as any specific software or hardware you've worked with.
✨Show Your Problem-Solving Skills
Prepare examples of how you've tackled IT challenges in the past. Companies love candidates who can demonstrate a proactive approach to problem-solving, so think of situations where you identified an issue and took the initiative to resolve it.
✨Build Relationships
Since managing third-party supplier relationships is key, be ready to talk about your experience in this area. Highlight any successful collaborations you've had and how you ensured timely resolutions to escalated issues.
✨Be Ready to Train
Training end-users is part of the role, so think about how you would explain complex concepts in simple terms. Prepare to share any previous training experiences and how you made sure users felt confident with new systems or software.
